AVP, Sales Operations
About the role
We are seeking for an accomplished and forward-thinking Associate Vice President, Watches & Jewelry Sales Operations to oversee sales operations across North America. You will lead a high-performing team responsible for ensuring flawless product flows to the stores, for both retail and wholesale. You will oversee end-to-end sales operations, distribution flows and logistics coordination, partnering closely with boutiques, external partners, supply chain planning and logistics. You will drive operational excellence, in a highly dynamic environment, and play a central role in advancing our sales operations capabilities to support future growth, develop our teams, and deliver a best-in-class experience to our clients, boutiques and partners. This role requires a highly organized, customer-focused leader with strong analytical capabilities and the ability to thrive in a fast-paced luxury environment.
Responsibilities
- Lead and optimize distribution flows across North America, for retail and wholesale channels.
- Coordinate client firm orders with boutiques, external partners and commercial teams.
- Manage back-order portfolio and delivery prioritization.
- Oversee consignments throughout their lifecycle.
- Coordinate buybacks and product returns.
- Support product allocation and operational execution for commercial and marketing events.
- Coordinate physical flows of products with Richemont logistics teams: from distribution centers