AVP, Relationship Management - Regional & Local Markets (West Region)

The Role at a Glance

We are excited to bring on an AVP of Relationship Management to join the Group Protection Sales & Distribution organization. In this role you must be located in the territory and will be in a hybrid environment if you are near one of our sales/key offices.

What You'll Be Doing

• Lead and develop a high-performing Account Management organization, fostering a culture of accountability, collaboration, engagement, and continuous growth while developing future leaders and building a strong talent pipeline.
• Shape and execute the Account Management strategy for Regional & Local Markets, aligning resources, service models, and client engagement approaches to drive retention, profitable growth, and exceptional customer outcomes.
• Drive client retention and business growth by partnering with Sales, Underwriting, and other key stakeholders to deliver effective renewal, growth, and relationship management strategies across a diverse portfolio of clients.
• Build and strengthen executive-level client and broker relationships, serving as a trusted advisor and ensuring clients realize maximum value from their partnership with Lincoln.
• Champion the voice of the customer, leveraging client insights, market trends, and feedback to influence business decisions, improve service delivery, and enhance the customer experience.
• Coach, mentor, and inspire talent at all levels, providing meaningful development opportunities, succession planning, and performance feedback that enables individuals and teams to thrive.
• Lead organizational transformation and continuous improvement efforts, optimizing operating models, enhancing processes, and leveraging data and technology to improve efficiency, service delivery, and business outcomes.
• Drive accountability for key performance measures, including client retention, growth, stewardship excellence, service performance, financial results, and employee engagement.
• Partner cross-functionally to deliver strategic solutions, ensuring alignment across Sales, Service, Underwriting, Operations, and Product teams to meet evolving client needs and business objectives.
• Influence the future of the organization by identifying emerging trends, recommending innovative solutions, and helping shape the long-term strategy of the Account Management function.

What We’re Looking For

• Must-have experience:
• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 10+ Years Experience in relationship management that directly aligns with the specific responsibilities of this position, including 5+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/stakeholders.
• Experience in strategic planning/execution.
• Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations.
• Excellent written and verbal communication skills as well as ability to communicate knowledgeable and credibly with senior management and internal constituents.
• Licenses required upon hire.
• Nice-to-have Experience:
• Group insurance or sales experience.
• Sales acumen.
• Demonstrated leadership and work ethic experience through campus or community involvement.

Travel Requirements

Up to 50%

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

Pay Range

The pay range for this position is $150,000 - $300,000 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.