AVP, Regional Client Relations

Profile Summary/Description

Leads a team of Relationship Managers in the Western U.S. responsible for retaining and expanding existing defined contribution plan relationships.

Manages executive relationships with key clients and advisors.

Develops and executes upon annual strategic business plans for client retention.

Works closely with sales, plan administration, operation staff and other corporate areas to ensure client servicing objectives are met.

Participates in sales presentations and has a thorough understanding of client's requirements, developing programs to meet these requirements.

Collaborates with VP of Client Relations peers nationally to drive a consistent national strategy focused on retention, growth and client satisfaction.

Drives year over year performance improvement of CRM team as measured by survey scores, plan and participant level retention and sponsor satisfaction.

Drives Continuous Improvement in the region using the full management system and model CI behaviors.

Conducts recruiting as team needs evolve.

Works with RVP CRMs and CRMs to develop business plans and strategy for assigned territory.

Parses with CRMs and peers of VPs, Client Relations to identify best practices, and reinforces consistent use of standards to support identification of deviations from target performance.

Spend majority of time coaching CRMs in their day-to-day activities, identifying issues and partnering with the front line to problem solve new ways of working in order to achieve objectives.

Accompanies CRM to top client meetings as Senior Leadership representative.

Safeguards consistent execution of activities and processes, including annual plan reviews and enrollment-related activities.

Provides regular coaching and feedback to CRMs to maximize retention and participant engagement.

Maintains oversight of team workload and rebalances as necessary to maximize team effectiveness.

Conducts and engages in training.

Clearly articulates organizational vision on topics.

Knowledge And Experience

• Typically has at least six years of DC or related experience.
• In-depth knowledge of the company's products and services.
• Possesses excellent communications skills, both verbal and written.
• Prior proven ability to lead a diverse team.
• Strong client relationship management skills.
• Bachelor’s degree or equivalent.
• FINRA Series 6, 63 and 26 required, along with state life and health.

Compensation

Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed.

In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$136,560 - $170,700 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally.

Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Misuse of Voya's name in fraud schemes

Misuse of Voya's name in fraud schemes