AVP Business Development (West)

About the role

This position supports the West Branch territory (Shamokin Dam, Sunbury, Montandon, Lewisburg, Mifflinburg, Muncy, & Loyalsock).

Essential Functions & Responsibilities

• E 60%: Implements a business development calling program that includes contacting existing business members to maintain and expand account relationships and contacting prospective members to develop new business.
• E 15%: Serve as a subject matter expert as it relates to the credit union's business deposit accounts and services. Provide input to the CLO and CXO on the development, growth and soundness of these products.
• E 15%: Takes applications for loan business. Reviews member financial condition and assesses the member's ability to re-pay the loan. Makes underwriting decisions within approval authority. Completes or directs completion of all loan documents and closes loans.
• E 5%: Maintains high product knowledge by learning new selling techniques, new products and market trends and competitor products and services.
• N 5%: Performs other job-related duties as assigned.

Performance Measurements

• Develop strategic goals and targets for new and existing business development and member business relationships.
• Promote credit union membership and services to businesses; including loans, deposit accounts and account services.
• Travel on a regular basis to visit potential and existing member business clients, branch locations and Select Employee Groups (SEGs) to present account services and solutions and ensure level of service meets credit union's quality service standards.
• Plan and develop credit union activities and events to further business development efforts.
• Maintain involvement in community efforts. Be a visible presence in the local communities. Promote and represent the credit union through active participation in business, community, and chamber of commerce events as well as charitable organization programs and events throughout the credit union's market areas.
• Suggest and participate in the development of marketing strategies for use in promoting the credit union's member business lending, deposit and account services to area businesses.
• Identify and recommend ways to continuously enhance the credit union's reputation and image as it relates to member business products and services.
• Aid the CLO, CXO and VP Member Business Services in the creation and implementation of new member business solutions.
• Provide informed, prompt, professional and accurate service and support to all members, potential members, business contacts and associates.
• Within approved loan authority, interview loan applicants, determine collateral needs and payment plans, review and analyze loan request, decide or recommend the request and continue with processing the loan through to satisfaction and closing.
• Disburse funds, and mail notices following federal and Credit Union laws, regulations and policies.
• Communicate frequently with credit union lending support employees and CUSO staff.
• Absorb and assist in the collection of member business account delinquencies as required.
• Absorb and assist in the business development plans and preparations when opening new branches.
• Serve as a backup to the Member Business Loan Officer as needed.
• Maintain an excellent knowledge of financial products and services offered by the credit union and be knowledgeable of competitors' services in order to provide the best service and support possible to members and potential members.
• Maintain a thorough knowledge of state and federal laws related to commercial lending, including any federal or state reporting requirements.
• Maintain a current understanding of lending regulations and comply with policies and regulations including, but not limited to, Bank Secrecy Act, Truth in Lending, Fair Lending, RESPA, HMDA, MLA, FCRA, SAF E Act and Collections laws.
• Knowledge of the Small Business Administration lending procedures is required.
• Maintain eligibility and continuing education requirements necessary to obtain and maintain various licenses required to underwrite/analyze loans, sell insurance or any other Credit Union related product.
• Participate in training and professional development activities to acquire and maintain standards established by the credit union.

Experience

A minimum of 3 years' experience in business development, outside sales, or account management. Experience in the financial services industry strongly preferred.

Education

• (1) A two-year college degree,
• (2) completion of a specialized certification or licensing,
• (3) completion of specialized training courses conducted by vendors,
• (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.