AVP Premium Audit (Worcester OR Remote)
About the role
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Risk Solutions team is currently seeking an AVP Premium Audit in our Worcester, MA location or remote work location. This is a full time, exempt role.
Key Responsibilities
Leadership and Management: Lead and mentor the premium audit leadership team, fostering a culture of excellence and continuous improvement. Develop and implement strategic plans for the premium audit department. Ensure the team is adequately trained and equipped with the necessary tools and resources. Oversee vendor strategy including acquisition, oversight and budget.
Audit Operations: Oversee the planning, execution, and review of premium audits to ensure accuracy and compliance. Develop and maintain audit department policies, procedures, and standards. Monitor audit performance metrics and implement improvements as needed. Collaborate with underwriting, finance, and technology teams to build strong relationships, foster trust, and collaboratively solve complex challenges. Analyze and interpret audit results in the context of broader business and economic trends, translating insights into actionable recommendations. Communicate findings clearly and persuasively to senior leadership and key stakeholders to support informed decision-making. Serve as a trusted representative of the Premium Audit department in cross-functional meetings and enterprise projects, ensuring alignment of objectives and promoting open, transparent communication to achieve shared goals.
Compliance and Risk Management: Oversee staff liaisons with state bureaus and ensure compliance with regulatory requirements and industry standards. Identify and mitigate risks associated with premium audits. Stay updated on changes in regulations and industry trends affecting premium audits. Oversee quality review program to ensure audit accuracy.
Technology and Innovation: Leverage technology to enhance audit processes and improve efficiency. Explore and implement innovative solutions to streamline audit operations. Partner with the technology and marketing departments on development and execution of the customer audit experience strategy.
WHAT YOU NEED TO APPLY
Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; Master’s degree or professional certification (e.g., APA®, CIPA) preferred. Minimum of 10 years in premium audit, insurance, or a related discipline, including at least 5 years in a senior leadership capacity. Exceptional knowledge of insurance principles, premium audit practices, and regulatory requirements.
Analytical Excellence: Strong ability to interpret complex data, solve problems, and make sound, strategic decisions. Leadership & Influence: Proven ability to lead high-performing teams, inspire collaboration, and influence at senior and executive levels. Communication Skills: Outstanding oral and written communication skills, coupled with strong interpersonal capabilities. Relationship Building: Demonstrated mastery in fostering partnerships and cultivating a culture of engagement and collaboration across the organization. Time Management: Ability to prioritize effectively and manage multiple initiatives in a fast-paced environment. Technical Proficiency: Skilled in audit software, data analytics tools, and other relevant technologies.
Career Development
Career development is a priority at The Hanover. We encourage you – at every level – to grow and develop through on-the-job experiences, personalized coaching, and our robust learning and development programs.
BENEFITS
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance; 401K with a company match; Tuition reimbursement; PTO; Company paid holidays; Flexible work arrangements; Cultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only); Click here for the full list of Benefits.
EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.
Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.