AVP, Pre-Access

About the role

The AVP, Pre Access provides enterprise-wide strategic leadership for all front-end, acute, revenue cycle operations, including acute centralized scheduling and EPIC operations. This highly strategic role oversees multiple cost centers and sets long-term objectives to optimize patient experience, enhance operational efficiency, and drive financial performance.

Responsibilities

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Leadership Decision Making: Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable.
• Driving Results: Achieves results by exercising influential leadership; empowering the team and providing impactful feedback, instruction, and development (coaching the coach) of their associates.
• Delegation: Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
• Executive Communication and Presence: Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
• Leading Teams: Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
• Program/Project Management: Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
• Organizes Functions: Establishes clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
• Develops Leadership Team: Selects, evaluates, coaches and manages the performance of qualified professionals.
• Team Building: Promotes team-building relationships in all areas of responsibility.
• Communication Strategy: Provides a comprehensive and effective communication strategy with the department that promotes Employee Engagement, which includes enhanced employee productivity and morale.
• Budget Management: Ensures associates are aware and compliant with all applicable laws, regulations, and guidelines.
• Business Travel: May be required to perform other job-related duties as requested.

Requirements

• Bachelor’s degree or equivalent work experience
• 5 + years of leadership experience
• 5+ years of Front-end Revenue Cycle, Patient Access or Pre Access experience in an acute environment
• Deep knowledge of EPIC build, functionality and relevant roadmap
• Demonstrated advanced usage of AI, success in translating AI into Business outcomes, and the ability to move teams from experimentation to scale
• Experience in healthcare provider finance operations or similar service environment required
• Strong executive presence with the ability to project confidence, credibility and authority; able to remain calm & show decisiveness under pressure
• Demonstrated experience implementing strategic initiatives including alignment of company goals and vision with operational execution
• Financial and project management experience required
• Ability to effectively lead diverse teams and influence change management
• Effective communication skills with ability to clearly and succinctly convey information and ideas
• Demonstrated use of KPIs to drive and track team performance

Qualifications

• Deep knowledge of EPIC build, functionality and relevant roadmap
• Advanced usage of AI, success in translating AI into Business outcomes, and the ability to move teams from experimentation to scale
• Experience in healthcare provider finance operations or similar service environment
• Strong executive presence with the ability to project confidence, credibility and authority; able to remain calm & show decisiveness under pressure
• Demonstrated experience implementing strategic initiatives including alignment of company goals and vision with operational execution
• Financial and project management experience
• Ability to effectively lead diverse teams and influence change management
• Effective communication skills with ability to clearly and succinctly convey information and ideas
• Demonstrated use of KPIs to drive and track team performance

Skills

• Customer Obsession
• Embracing New Ideas
• Striving for Excellence
• Leadership Decision Making
• Driving Results
• Delegation
• Executive Communication and Presence
• Leading Teams
• Program/Project Management
• Organizes Functions
• Develops Leadership Team
• Team Building
• Communication Strategy
• Budget Management
• Business Travel

Benefits

Ensemble offers a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Pay

This position pays between $111,800 - $155,000 based on experience and is eligible for annual incentives.

Schedule

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs dictate.