AVP, Policy and Billing Product Management

About the Company

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee the best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to customers and operating units by providing comprehensive solutions that address current challenges and proactively plan for future industry needs. With a culture centered on innovation and entrepreneurial spirit, BTS fosters a community of technology leaders who are dedicated to growing both their team members and themselves.

BTS offers opportunities to get involved and grow your career into a wide range of roles. Join us as we push forward into the future of industry-leading technological solutions.

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.

Responsibilities

• Lead the strategic direction, development, and execution of policy administration and billing solutions across the commercial insurance portfolio.
• Oversee a team of 10–15 product managers and analysts, ensuring alignment with business goals, regulatory compliance, and customer experience excellence.

Strategic Leadership

• Define and execute the product vision and roadmap for policy administration and billing platforms.
• Align product strategy with underwriting, claims, finance, and IT to support growth, profitability, and operational efficiency.
• Champion modernization initiatives including digital transformation, automation, and AI integration.

Team Management

• Lead, mentor, and develop a high-performing team of product managers and analysts.
• Establish clear goals, performance metrics, and career development plans.
• Foster a collaborative, accountable, and innovative team culture.

Product Ownership

• Own end-to-end lifecycle of policy and billing products including ideation, prioritization, development, launch, and optimization.
• Drive backlog grooming, sprint planning, and release management in partnership with Agile delivery teams.
• Ensure products meet business requirements, user needs, and compliance standards.

Stakeholder Engagement

• Serve as the primary liaison between business units, technology teams, and external vendors.
• Facilitate cross-functional collaboration to gather requirements, resolve issues, and deliver integrated solutions.
• Communicate product strategy, progress, and outcomes to executive leadership.
• Demonstrate strong negotiation and influencing skills to align diverse stakeholder interests, secure resources, and drive consensus across competing priorities.

Operational Excellence

• Monitor and improve product performance using KPIs such as billing accuracy, policy issuance speed, and system uptime.
• Oversee vendor relationships and third-party integrations related to policy and billing systems.
• Ensure adherence to regulatory and audit requirements across all product initiatives.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.
• Minimum 10 years of experience in commercial insurance product management (technology product such as Guidewire), with at least 5 years in a leadership role.
• Proven success managing large teams and complex product portfolios.

Skills & Competencies

• Strong Guidewire implementation experience and deployment across PolicyCenter and BillingCenter.
• Led at least one large-scale, multi-year policy system transformation program, preferably involving legacy system replacement or modernization.
• Deep understanding of policy administration and billing systems (e.g., Guidewire, Duck Creek).
• Strong analytical and problem-solving skills; data-driven decision maker.
• Exceptional negotiation and influencing skills, with the ability to drive alignment and decision-making across senior stakeholders.
• Excellent communication, collaboration, and stakeholder management abilities.
• Familiarity with Agile methodologies and product management tools (e.g., Jira, Aha!).