AVP, Product Management

What You’ll Do

• Lead the development of cutting-edge protection products for the retail sector, where lifetime customer value is the new frontier.
• Collaborate with top-tier brands like Lowe’s, Best Buy, Pandora, and Amazon to launch and optimize programs that matter.
• Drive fast, flexible integrations across digital and in-person channels.
• Leverage patent-pending tech and human expertise to improve performance, boost NPS, and deliver measurable results.

Why Assurant?

• Purpose-Driven Culture: Your work will directly support our mission and make a real difference.
• Sustainability-Focused: We integrate environmental and social responsibility into our long-term strategy.
• Market Leadership: With 40 years of experience, we’re the #1 provider of extended service contracts in the U.S. and Latin America.

Duties and Responsibilities

• Strategic Leadership: Provides input into developing and implementing a comprehensive product growth strategy that aligns with the business’s growth objectives.
• Customer Focus: Works closely with BD and Account teams to build and maintain strong collaborative relationships with current and prospective customers, large retailers and OEMs to understand their needs, challenges, and opportunities, ensuring our solution line continues to meet and exceed their expectations.
• Market Expertise: Conduct and/or commission thorough market research and analysis to respond to trends, opportunities, and threats, including competitive practices and regulatory and legislative issues.
• Product Lifecycle Management: Oversees the entire product lifecycle, from ideation and development to launch and post-launch support, ensuring continuous improvement and innovation, including communication of differentiators and unique selling points applicable to Retail and OEM markets.
• Drives Value: Owns product management responsibilities to include establishing, monitoring, and influencing all aspects of growth and profitability. Establish and track key performance indicators to measure product success and identify areas for improvement.
• Cross-functional Collaboration: Works closely with sales, marketing, engineering, and other departments to ensure seamless integration and alignment of product ideation and growth, marketing plans, and drive associated client initiatives.
• Team Leadership & Ownership Mentality: Builds/recruits, leads, and mentors a high-performing product management team, fostering a culture of excellence, innovation, and accountability for day-to-day team activities to maximize delivery against roadmaps and priorities.

Requirements

• Bachelor’s degree in business, Engineering, Technology, or a related field; Master’s degree in business and/or technology is preferred.
• 8+ years of progressively responsible product roles, with experience in B2B2C, preferably working with retailers, OEMs, and/or telecommunications service providers.
• 5+ years' experience managing within a large, highly matrixed organization.
• Strategic Thinker: Ability to think strategically and execute methodically.
• Customer Centric: Strong customer focus and ability to contribute to the translation of customer needs into innovative product solutions.
• Leadership: Demonstrated ability to lead, inspire, and motivate teams to achieve outstanding results and identify opportunities for growth.
• Communication Skills: Effective communication and interpersonal skills, with the ability to engage/collaborate and influence at most levels of the organization and with external stakeholders.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Adaptability: Ability to thrive in a fast-paced, dynamic, and global environment.
• Strong business and technology experience with specific experience working with technically focused personnel in product management or a similar role.
• Experience developing use cases, scenarios, requirements, and product roadmaps with a focus on deepening our value to our customers.
• Experience leveraging and translating competitive insight into clear product recommendations.
• Strong understanding of industry trends, issues, and emerging technologies across all industries we serve, retail, telecommunications, and OEMs.
• Demonstrated ability to prioritize and allocate resources in a dynamic, strategic, execution-oriented manner.
• Exceptional depth of functional and system capabilities, including an in-depth understanding of client back-office systems, and how to integrate with them.
• Ability to troubleshoot, design, implement, and run projects with a process methodology.
• Experience optimizing for short-term execution while planning for long-term capabilities.
• Ability to travel up to 35%.