AVP/Office Manager

About the role

This position is responsible for the overall management of their assigned branch.

Responsibilities

• Oversee the smooth operation of the office.
• Increase the total deposits of the office through effective business development.
• Increase the size of the loan portfolio of the office through effective business development.
• Interview, process and make decisions within limits on all types of loan applications and procedures.
• Supervise all employees for whom responsible in the office.
• Train and assist employees through staff meetings and other training sessions.
• Prepare and complete the performance appraisal process on employees.
• Monitor quality of customer service being given by each employee under supervision.
• Identify and correct any problem areas on a daily basis.
• Coach, counsel and direct employees with various employment issues as needed.
• Responsible for branch security and compliance procedures regarding implementation of policies and procedures.

Skills

• Excellent communication skills for interaction with customers and co-workers.
• Ability to deal effectively and tactfully with all types of customers and co-workers.