AVP of Residential Services

About the role

The AVP of Residential Services oversees the total daily operations of the New York residential department. Key responsibilities include program oversight and expansion, department strategic planning, staff hiring, development and deployment, budget management, and communication with individuals and family members.

Responsibilities

• Oversee the operations of all supervised and supportive residences in accordance with agency policies and procedures; ensure compliance with OPWDD regulations.
• Oversee the operations of the housing subsidy (formerly ISS) program.
• Plans and develop new and innovative residential models and service initiatives to meet the needs of individuals.
• Establish policies and procedures for the department to ensure compliance with regulations governing residential programs.
• Plan and manage department budget to ensure the fiscal integrity of the program.
• Administers the intake and discharge planning process for the department consistent with Agency policies and governmental regulations.
• Oversees the system of hiring, supervising, and supporting residential staff to make certain programs are adequately staffed with qualified, trained personnel.
• Identifies staff training and development needs of the department in concert with departmental heads. Develops training programs to provide staff with support and resources necessary for them to carry out their responsibilities.
• Compentencies: Residential Operations Leadership, Regulatory Compliance (OPWDD), Program Development & Innovation, Strategic Planning & Execution, Budget & Fiscal Management, Staff Leadership & Development, Intake & Discharge Oversight, Analytical & Problem-Solving Skills, Communication & Stakeholder Engagement, Collaboration & Cross-Functional Coordination, Change Management & Adaptability, Crisis Management & Decision-Making, Technology & Systems Proficiency, Ethical Judgment & Professional Integrity, Customer Service Orientation, Continuous Improvement Mindset.

Requirements

• Bachelor’s degree in human services, master’s degree strongly preferred.
• 10 years in the field of Developmental Disabilities.
• Substantial (a minimum of five years) management experience in residential operations.
• Knowledge of residential services program management, systems development, program development, strategic planning and budget management.

Qualifications

• Experience in developmental disabilities field.
• Strong leadership and management skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Skills

• Strategic planning and execution.
• Program development and innovation.
• Regulatory compliance (OPWDD).
• Staff supervision and development.
• Financial management and budgeting.
• Communication and stakeholder engagement.
• Crisis management and decision-making.
• Technology proficiency.
• Customer service orientation.
• Continuous improvement mindset.

Benefits

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Pay

$82,000.00 - $85,000.00 /Yr.

Schedule

Full-time