AVP, Maintenance Services

About the role

The AVP, Maintenance Services is responsible for leading the enterprise Maintenance organization to ensure the delivery of exceptional maintenance services and solutions to Wheels clients. This role provides strategic and operational leadership across all Maintenance functions, including MAP Repair & Maintenance operations (Core), Specialized Truck and Equipment services (Armada), and MAP Service Assurance (MAP response).

Responsibilities

• Effectively lead and manage all Maintenance service organizations to deliver exceptional service to clients, ensuring consistency in responsiveness, quality, and outcomes across Repair & Maintenance, Truck & Equipment, and Service Assurance.
• Lead senior maintenance leaders in developing, implementing, and sustaining standardized processes, service models, and performance measures across multiple teams and locations.
• Closely with clients and internal partners to understand maintenance service needs and develop best-in-class processes and practices that enhance the client experience.
• Develop and implement organizational structures, role clarity, and operating standards that support a cohesive, scalable Maintenance organization.
• Analyze current maintenance operations, infrastructure, workflows, and service models; develop and execute strategic plans to integrate and optimize maintenance capabilities into a unified organization.
• Monitor service quality and financial performance to ensure client satisfaction, employee engagement, cost effectiveness, and contribution to Wheels' financial objectives.
• Oversee the evolution of maintenance systems, tools, analytics, and automation to improve efficiency, accuracy, and service outcomes.
• Partner with Procurement, Vendor Management, Product, Technology, and Finance to ensure maintenance strategies, vendor performance, and investments align with business priorities.
• Ensure proactive management of escalations, service recovery, and performance issues that impact client satisfaction and Wheels' reputation.

Qualifications

• BA or BS degree required, preferably in Operations management or Business. Advanced degree a plus.
• 15+ years of experience in operations with some experience in maintenance, fleet or service environments with significant client interaction.
• 15+ years of progressive leadership experience, including managing leaders and large teams.
• Minimum 10 years of Business-to-Business experience.
• Certified in Lean Six Sigma methodologies preferred.
• Demonstrated success leading organizational integration, process improvement, or service transformation initiatives.
• Experience driving results through systems, data, and operational excellence programs.
• Strong analytical, financial, and stakeholder management skills.