AVP of Launch Operations

About the role

The Assistant Vice President of Launch Operations is responsible for managing and coordinating the end-to-end operational execution of ETF launches in a fast-paced, high-volume environment. This role serves as a key point of accountability across internal teams, clients, and third-party service providers, helping ensure launches are delivered on time, accurately, and with a best-in-class client experience. The ideal candidate is exceptionally organized, highly adaptable, a clear communicator under pressure, and thrives in managing multiple concurrent launches with shifting priorities.

What You'll Do

• Launch & Project Execution

• Manage complex, overlapping ETF launch timelines, ensuring regulatory and operational deadlines are met across a high volume of active launches.
• Develop, maintain, and refine detailed project plans, milestones, and launch documentation, clearly communicating requirements and expectations to stakeholders.
• Carefully coordinate seamlessly with internal teams, as well as external partners such as custodians, administrators, exchanges, and other vendors.
• Coordinate meeting cadence across multiple workstreams; set agendas, facilitate discussions, document decisions, track action items, and ensure timely follow-through in coordination with the Client Success Manager.
• Ensure all internal and external setup requirements are completed accurately and efficiently prior to launch, proactively identifying gaps before they become blockers.

• Client Communication & Coordination

• Serve as a key client-facing point of contact in coordination with the Client Success Manager for launch operations, confidently managing real-time communications and navigating complex or time-sensitive inquiries.
• Facilitate client kickoff calls and ongoing internal and external working sessions, aligning all parties on scope, timelines, responsibilities, and next steps.
• Clearly articulate the ETF launch process to clients, adjusting communication style and level of detail to meet varying levels of sophistication.
• Support clients throughout the launch lifecycle, building trusted relationships and reinforcing confidence in execution.
• Escalate issues thoughtfully and decisively when required, balancing urgency with clarity and professionalism.
• Build and maintain strong relationships with strategic partners and third-party service providers, including administrators, custodians, exchanges, and other key vendors, supporting alignment, accountability, and seamless execution throughout the launch process.

• Documentation, Data & Reporting

• Maintain comprehensive launch documentation, operational checklists, and supporting materials across all active projects.
• Compile, validate, and coordinate fund data across internal teams and external service providers to ensure accuracy and readiness.
• Serve as a central point of contact for ETF launch status, updates, and inquiries for both internal stakeholders and external partners.
• Prepare clear, concise progress reports and management-level status updates for senior leadership.

• Risk Management & Process Improvement

• Anticipate and identify operational risks, bottlenecks, or dependencies that could impact launch timelines or quality.
• Troubleshoot and resolve issues quickly as they arise, maintaining momentum across parallel launches.
• Assess and enhance launch workflows, controls, and documentation to reduce risk, improve scalability, and support the evolution of a best-in-class onboarding and launch platform.
• Bring structure to ambiguity, adjusting priorities and coordinating resources as client needs, market conditions, or regulatory requirements evolve.

Qualifications

• Education:

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.

• Experience:

• 4-6 years of experience in project coordination, operations, or a similar role in financial services.
• Exposure to ETFs, mutual funds, or investment company operations.

• Skills:

• Exceptional organizational skills and attention to detail, with the ability to manage a high volume of concurrent ETF launches.
• Proven ability to prioritize, adapt, and deliver results in a fast-paced, deadline-driven environment.
• Strong understanding of ETF operational workflows and cross-functional dependencies.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with project management tools preferred.
• Excellent written and verbal communication skills, with the ability to engage effectively with stakeholders, clients, and cross-functional teams.
• Strong relationship-building skills and the ability to operate calmly and decisively under pressure.

Client Success

Remote (United States)