AVP, Innovation & Support Manager

Responsibilities

• Research, recommend, and implement innovative solutions that support business growth, regulatory compliance, and operational excellence.
• Operate effectively in a large, complex organization with multiple stakeholders and simultaneous initiatives.
• Serve as a project manager within the Innovation team, overseeing a portfolio of high impact initiatives designed to drive growth or efficiency.
• Review project scope, objectives, timelines, and success metrics in collaboration with leadership.
• Balance competing priorities while ensuring projects are delivered on time, within scope, and aligned with strategic goals.
• Communicate project status, risks, and outcomes clearly to leadership and stakeholders.
• Lead and manage the Residential Lending Support team, ensuring high levels of service, responsiveness, and accountability.
• Oversee and maintain various reporting functions across Residential Lending.
• Streamline and enhance reporting processes through the use of Power BI / Retool, ensuring accuracy, consistency, and usability.
• Partner with business leaders to design and deliver reporting that supports operational insight, decision-making, and regulatory requirements.
• Ensure reporting solutions are scalable and aligned with evolving business needs.
• Maintain up-to-date knowledge of all mortgage lending laws and regulations, including federal, state, and investor requirements.
• Ensure processes, systems, and reporting support ongoing compliance, quality control, and audit readiness.

Qualifications

• Bachelor’s degree or equivalent experience required, advanced degree a plus.
• Significant experience in the mortgage industry, preferably within Residential Lending operations, innovation, or technology.
• Experience with Encompass strongly preferred; experience with Encompass on Web migration a plus.
• Demonstrated success developing and executing strategic roadmaps and managing complex project portfolios.
• Strong understanding of mortgage compliance, regulatory requirements, and quality control practices.
• Experience with Power BI, Retool or similar reporting tools.
• Dynamic, energetic, and proactive leadership style.
• Excellent communication skills with the ability to engage effectively with department heads, project owners, and executive leadership.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to translate business needs into technology and reporting solutions.
• Highly organized with the ability to manage multiple initiatives simultaneously.
• Collaborative team player with a continuous improvement mindset.

Benefits

Leader Bank offers an excellent compensation and benefits package including:

• 401(k) plan with corporate match
• Medical and dental insurance
• The opportunity to work for a fast growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.