AVP, Innovation Delivery

AmeriCU participates in the E-verify Federal Program which allows for verification of identity and employment eligibility of all hired individuals to work in the United States.

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About the role

Join AmeriCU Credit Union as a dedicated member of our team. We are seeking individuals who are passionate about helping our members achieve their financial goals and dreams. Our team is committed to providing exceptional service and support to our members.

Responsibilities

• Provide excellent customer service to members, ensuring their needs are met promptly and efficiently.
• Manage member accounts, including opening new accounts, processing transactions, and resolving issues.
• Develop and maintain positive relationships with members through regular communication and proactive outreach.
• Stay up-to-date with credit union policies and procedures, and ensure compliance with regulatory requirements.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Requirements

• High school diploma or equivalent.
• At least one year of relevant customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency in Microsoft Office applications.

Qualifications

• Experience in a similar role preferred.
• Knowledge of credit union operations and services.
• Understanding of financial products and services.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to handle multiple tasks simultaneously.
• Effective problem-solving and conflict resolution skills.

Benefits

• Comprehensive health insurance coverage.
• Paid vacation and sick leave.
• Flexible work schedule.
• Professional development opportunities.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate member needs.