AVP, Consumer Collections Team Lead

Role Summary

Are you a natural problem-solver who thrives in challenging situations? TBK Bank is looking for a AVP, Consumer Collections Team Lead to guide our team in managing delinquent consumer loan accounts. This role is perfect for someone who can balance empathy with results, build strong relationships, and keep a cool head under pressure while ensuring compliance with all regulations.

Day in the Life

• Lead and support the Consumer Accounts Resolution team
• Work directly with customers to collect payments and resolve delinquencies
• Review collateral and recovery options to determine next steps
• Recommend accounts for collection services or charge-off
• Use skip-tracing tools to locate debtors and collateral
• Maintain accurate and detailed communication logs
• Prepare and review delinquency letters and notices
• Ensure compliance with bank policies, laws, and regulations
• Partner with the Special Assets Group on complex cases when needed
• Provide coaching, training, and process improvement recommendations to your team

What You’ll Be Doing

• Lead and support the Consumer Accounts Resolution team
• Work directly with customers to collect payments and resolve delinquencies
• Review collateral and recovery options to determine next steps
• Recommend accounts for collection services or charge-off
• Use skip-tracing tools to locate debtors and collateral
• Maintain accurate and detailed communication logs
• Prepare and review delinquency letters and notices
• Ensure compliance with bank policies, laws, and regulations
• Partner with the Special Assets Group on complex cases when needed
• Provide coaching, training, and process improvement recommendations to your team

What Makes You a Great Fit

• 5+ years of consumer collections experience (required)
• Bachelor’s degree preferred
• Excellent communication and negotiation skills
• Strong organizational and time management abilities
• Able to work independently and make sound decisions
• Comfortable navigating difficult conversations with professionalism and empathy
• Proficiency in Outlook, Excel, Word, and PowerPoint
• A collaborative, solutions-focused mindset with great attention to detail

Call to Action

Apply now and take the next step in your career. We’re excited to meet you!

This position can be located in one of the following markets in order of preference: Bettendorf, IA, Brighton, CO, and Dallas, TX.

We offer a salary range of $63,935.00 - 78,959.00 - 93,983.00 USD annually. We also provide Medical, Dental, Vision, Paid Time Off, 401k, and much more.

Go on. Do it. Apply Today!