AVP, Claims Strategy and Process Innovation – Remote

About the role

Symetra is seeking an AVP, Claims Strategy and Process Innovation to help shape the future of our Group Benefits Claims organization. This leader will drive claims transformation by modernizing systems, optimizing operations, and advancing innovative solutions that improve customer outcomes and position the business for sustainable growth.

Responsibilities

• Lead the strategy and roadmap for claims transformation, process innovation, and operational excellence.
• Partner across Claims, Technology, Product, Compliance, and Legal teams to deliver scalable solutions that improve efficiency, quality, and customer outcomes.
• Serve as the business lead for major claims system initiatives, including FINEOS enhancements, implementations, and modernization efforts.
• Drive process improvement and automation opportunities that simplify operations and reduce complexity.
• Translate business needs into future-state operating models, technology solutions, and transformational initiatives.
• Establish metrics, governance practices, and reporting frameworks to measure business impact and operational performance.
• Lead organizational readiness efforts, including change management, stakeholder engagement, communications, and adoption strategies.
• Leverage data and operational insights to identify opportunities, solve business challenges, and improve claims outcomes.
• Evaluate emerging technologies and industry trends to ensure the organization remains competitive and positioned for future growth.
• Influence strategic priorities and investment decisions through strong partnerships with executive leadership.
• Build and develop high-performing teams while fostering a culture of innovation, accountability, and continuous improvement.

Qualifications

• 15+ years of leadership experience in disability, absence management, employee benefits, or claims operations required.
• 10+ years working with FINEOS claims platforms required.
• Strategic claims or absence management leader with deep expertise in disability and leave administration.
• Experienced in leading large-scale operational transformation, process improvement, and technology modernization initiatives.
• Recognized for building strong partnerships and influencing outcomes across complex organizations.
• Skilled at leveraging data, analytics, and operational insights to drive business performance and customer outcomes.
• Knowledgeable in FMLA, ADA, ERISA, Paid Family & Medical Leave programs, and related regulations.
• Effective communicator who can translate complex business needs into practical solutions and drive organizational change.
• Passionate about creating exceptional customer experiences while improving operational effectiveness.
• Industry certifications related to disability management, absence administration, or claims leadership preferred.
• Strong relationships and industry presence within the group benefits and absence management marketplace.

Skills

• Strategic thinking and leadership skills.
• Experience with FINEOS claims platforms.
• Ability to lead large-scale operational transformation.
• Data analysis and operational insight skills.
• Strong communication and collaboration skills.
• Understanding of relevant regulations and laws.

Benefits

We offer a competitive salary range of $141,600 - $236,000 plus eligibility for annual bonus program and long-term incentive plan. Additional benefits include flexible full-time or hybrid telecommuting arrangements, a 401(k) plan with immediate vesting and company matching up to 6%, paid time off, flex days, and ten paid holidays. We also offer opportunities to give back to the community and professional development programs.

Pay

$141,600 - $236,000 annually

Schedule

Full-time, remote position