AVP Business Strategy and Analytics - CFG

About the role

Responsible for the development and execution of the end-to-end analytics & reporting for consumer lending including home equity lines of credit, other retail products, and future unsecured personal loans and credit card products. Contributes to a data-driven culture and the use of advanced analytics and data infrastructure to drive innovation in areas such as credit decisioning, pricing, and customer lifecycle management.

Responsibilities

• Develop and execute the analytics strategy for the consumer lending portfolio, aligning with business goals and risk tolerance.
• Design, develop, validate, and monitor credit risk models and scorecards, including underwriting, behavioral, pricing, and loss forecasting.
• Develop and maintain dashboards, scorecards, and reporting frameworks that track portfolio health, credit quality, delinquency trends, loss performance, and profitability metrics.
• Conduct in-depth analysis to identify emerging risks and growth opportunities.
• Design and evaluate origination, account management, and collections strategies using statistical modeling, segmentation, and champion/challenger testing.
• Deliver customer lifecycle analytics including acquisition, activation, utilization, retention, and attrition to inform targeted strategies across the lending funnel.
• Partner with Marketing to assess market opportunities, evaluate product economics, and measure campaign effectiveness.
• Leverage customer data to identify cross-sell and up-sell opportunities within the consumer lending portfolio.
• Provide analytical support for loss forecasting, stress testing, and allowance for credit losses processes in collaboration with Finance and Risk.
• Collaborate with Technology and Data Engineering teams to ensure the availability, accuracy, and accessibility of lending data assets.
• Define and enforce data governance standards and best practices within the analytics function.
• Contribute to the adoption of advanced analytics techniques to enhance decision-making and operational efficiency.
• Communicate complex analytical insights and recommendations clearly to senior leadership and non-technical stakeholders.

Requirements

• Bachelor’s degree in business, economics, accounting, finance, data analytics, or relevant field required.
• 3+ years’ experience in data science/data analytics required.
• Strong proficiency in one or more of SQL, SAS, R, Python, Excel and data visualization tools such as Power BI and Tableau.
• Experience in consumer lending preferred.
• Knowledge of consumer lending and related regulations.
• Demonstrated ability to work with large datasets and derive business insights.
• Ability to communicate effectively both verbally and in writing to both technical and non-technical audiences.
• Effective interpersonal skills to build collaborative working relationships and work in a team environment.
• Ability to utilize discretion and sound judgment in decision-making.
• Ability to manage multiple tasks with exacting deadlines while demonstrating flexibility in a continually changing environment.
• Effective organization, critical thinking, analytical, and problem-solving skills.
• Ability to work independently while contributing as part of a collaborative team.
• Accuracy, thoroughness, and attention to detail.
• Ability to travel for work, as needed.
• Ability to work effectively with all levels of staff and management.
• Ability to promote a culture of innovation, accountability, and continuous improvement.
• Operate customary equipment and technology used in a business environment, with or without accommodation.

Benefits

• Generous PTO
• 401(k) matching
• Health, dental, and vision insurance
• Pet insurance
• Special perks and discounts