AVP, Branch Manager

Come join Beal Bank’s thriving retail banking team! The Branch Manager is responsible for directing branch operations, ensuring quality customer service and employee growth and development. Branch Managers work closely through daily hands-on work in systems and with customers. They are accountable for financial performance, customer satisfaction, and the overall professional and efficient operation of the banking center.

About the role

In this leadership position, you will ensure all bank policies, procedures, and regulatory compliance are adhered to on a daily basis through effective communications, strong product knowledge, and a friendly, responsive approach. Rather than focus on sales goals, Beal Bank is known for our competitive rates, secure growth, and great service. The position may include other duties as directed by the Manager.

This position is based at the Beal Bank Denver location with working hours from 8am to 5pm Monday through Friday.

Responsibilities

• Manage branch team members, including training, mentoring, and development; monitoring, evaluating, and coaching performance; scheduling, prioritizing, and delegating work; and handling disciplinary action in a timely manner
• Required leadership and hands-on involvement in the branch’s Community Reinvestment Act (CRA) activities, including participation, management, and monitoring of volunteer time during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are consistently met
• Oversee day-to-day operations of the branch, providing guidance and engagement in daily operational and customer service activities
• Audit and verify new account paperwork and maintenance transactions performed by team members
• Promote a positive image of the bank, developing and maintaining effective relationships with customers, team members, and other retail operations staff
• Address and resolve complex customer service issues and team member disputes
• Perform and review tasks requiring manager-level approvals
• Serve as a liaison between the branch and corporate departments
• Ensure the security and safety of branch team members and customers
• Approve and submit invoices
• Ensure branch appearance, furniture, and equipment are in optimal condition
• Perform other job-related duties or special projects as assigned

Requirements

• 2-4 years of banking experience
• Minimum two (2) years of experience as a Branch Manager or Assistant Branch Manager
• 3-5 years of customer service experience
• High School Diploma or equivalent required
• Bachelor’s degree preferred

Skills

• Excellent customer service, problem-solving, and relationship management skills with the ability to convey a positive attitude and maintain a high degree of confidentiality, diplomacy, and tact
• Excellent written and verbal communication skills
• Strong practical knowledge of banking products, policies, procedures, regulatory guidelines, and market trends
• Strong attention to detail with high concern for data accuracy
• Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment with competing priorities and deadlines
• Solid technology skills, including ability to navigate and search related websites and proficiency with Microsoft Office
• Strong leadership and interpersonal skills; ability to motivate and achieve results through working together
• Overnight and out-of-town travel is possible

Benefits

• Medical, dental, and vision coverage
• 401K with company match
• 11 paid holidays
• Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
• Applicant may be eligible for annual discretionary bonus

No relocation assistance provided.