AVP/VP, Branch Manager

About the role

Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank.

Responsibilities

• Management of and total accountability for a branch office in meeting administrative, compliance, operational, sales and service, and profitability objectives of the bank.
• Make regular business development calls to solicit new business (loans, deposits) or improve services to clients.
• Oversee and/or train/guide staff to provide clients with appropriate Bank products and services.
• Ensure that staff members provide continuous quality service to clients.
• Represent the bank in the community through involvement in various civic and charitable activities.
• Assure compliance with the bank’s policies and procedures.
• Maintain non-discriminatory practices in business.
• Perform miscellaneous duties as assigned.
• Set annual personal performance plan/goals and weekly sales plan/goals for the branch staff.
• Assess sales results of the branch.
• Work with marketing dept. to develop sales programs and/or campaigns.
• Hold weekly sales/service meetings for briefings and debriefings.
• Motivate staff to solicit sales and give commendable service.
• Supervise training of staff on product knowledge, sales and service techniques.
• Provide clients with appropriate bank products and services to meet the clients’ needs.
• Build/enhance business relationship with clients.
• Make business development calls to solicit loans.
• Maintain, promote, enhance business relationship with clients.
• Set annual budget and business goal for the branch.
• Monitor monthly income and control expense of the branch.
• Ensure a satisfactory branch overall audit.
• Monitor performance of the staff that are under the manager’s direct supervision; coach and counsel them when needed.
• Ensure proper guidance is given to those who indirectly report to branch management.
• Arrange for appropriate training and cross training of staffs when needed.
• Address and resolve human resource issues when needed.
• Understand personnel policies and procedures and treat staffs fairly.
• Oversee/monitor performance of operations staff to ensure all policies/procedures are compliant with bank guidelines.
• Ensure a satisfactory branch audit is met.
• Have designated authority to approve loans, overdrafts, checks, withdrawals, fee reversals, and other items.
• Sign official checks and other documents.
• Provide signature guaranty.
• Have authority to directly resolve errors and clients complaints.
• Hire and fire staff with the concurrence of senior management and Human Resources department personnel.

Qualifications

• Education: College degree in business or finance preferred.
• Experience: At least 3-5 years banking experience to include 2 years branch management in a commercial bank preferred.
• Good knowledge of commercial lending products.
• Thorough knowledge of federal/state and IRS regulations.

Skills

• Leadership qualities: ability to plan, organize, motivate, supervise, and delegate.
• Ability to create a team environment.
• Accountable; ability to make decisions and assume responsibility for those decisions.
• Strong sales and sales management ability.
• Ability to exercise sound judgment.
• Excellent interpersonal and verbal/written communication skills.
• Interpersonal skills