AVP, Account Management

Role Overview

Third Bridge’s Account Management team is responsible for fueling the growth of the Third Bridge business through the management and expansion of our existing client accounts. Account Managers are charged with leading the retention and growth strategies for a defined set of accounts, originating revenue expansion opportunities, minimizing client churn, and cross-selling additional products.

Principle Responsibilities

• Be accountable for the achievement of ambitious revenue growth goals across Third Bridge’s Library and Services business lines within your assigned book of business.
• Have full commercial responsibility for negotiating all client renewals, cross-sales and up-sales within your territory, including carrying a revenue quota for the Library and Services product.
• Engage in monthly territory and key account planning; conduct relevant data analysis to inform an ongoing account strategy; communicate and collaborate with internal and external stakeholders to fully execute on these objectives.
• Manage the end-to-end client life cycle, including but not limited to critical activities such as onboarding, monitoring usage, identifying inactive or at-risk clients, quarterly value reviews, cross-sells etc.
• Meet clients in person on a regular basis to educate them on the Third Bridge value proposition as well as to identify growth or at-risk opportunities within your book.
• Provide business priorities to a dedicated Account Associate and help hold this person accountable on a day-to-day basis.
• Effectively guide and assist in the development of junior commercial colleagues where appropriate.

Qualifications and Desirable Attributes

• Bachelor’s degree or equivalent experience
• 3+ years’ experience in B2B client relationship management or sales, ideally within financial markets
• Experience managing a complex, multi-product book of business towards successful outcomes
• Highly motivated and results-driven with consistent achievement of quota(s) across multiple periods of time
• Self-starter, who can establish and organize daily sales activities working autonomously
• Strong leadership, communication, active listening, interpersonal and presentation skills
• Easily adaptable to changing, ambiguous and fast-paced environments
• Strong time management skills with the ability to multitask and prioritize work
• Experience with Salesforce.com or similar CRM systems, as well as Microsoft Office and/or G-Suite tools