AVP Account Management

Department: E-Commerce – Permanent, Full Time – Head Office, New York

About the role

The AVP Account Management for Elemis is responsible for developing and executing strategies to maximize product sales, overseeing the Sales team, analyzing trends and opportunities, and driving product visibility with key team members by brand. This role manages front-facing relationships with retail partners, monitors inventory levels, and contributes to overall business growth. It implements efficient processes for both existing and new accounts, ensuring seamless operations and maximizing sales performance across the business.

Responsibilities

• Lead the development and execution of the annual sales plan, aligning with business objectives and market opportunities.
• Collaborate with internal Marketing and Trade Marketing teams to align sell-in strategies with product launches, promotions, and marketing campaigns.
• Drive sell-in strategies to ensure alignment with retailer needs, optimizing sell-through and product placement.
• Lead the weekly sales meeting review (Wednesdays) with comments and feedback based on week-to-week POs (net sales) and overall monthly sell-in results.
• Build and maintain strong, long-term relationships with key retail partners, including Sephora Planners and every Department Store Retailer Buying Office Team.
• Act as the main point of contact between the company and retailers to ensure strong communication, strategic alignment, and issue resolution.
• Conduct regular business reviews with retail partners to track performance, forecast demand, and optimize product assortment, including bottoms-up analysis for net sales, re-trend, forecasting, and retailer goal setting by door.
• Negotiate pricing strategies and promotional terms with retail partners in partnership with each of the brands.
• Oversee end-to-end operations from sell-in to product delivery in partnership with the warehouse, AVP of Supply Chain Management, Sales Directors for Account Management, and the Strategy and Planning Teams.
• Create processes for new retailer setup from start to finish in partnership with Marketing teams, SCM, Strategy & Planning, and HQ.
• Oversee end-to-end Purchase Order (PO) processing with the Sales Directors for Account Management, SCM Team, and Strategy and Planning Teams, ensuring orders are accurately entered, tracked, and fulfilled on time.
• Work closely with logistics and Supply Chain teams to manage inventory levels, ensure product availability, and minimize stockouts.
• Develop and maintain accurate sales forecasts, working closely with the Planning team to ensure alignment with production schedules.
• Collaborate with retail partners and internal teams to ensure inventory levels are appropriate and quick turns for high-demand products based on the marketing calendar and activations.
• Lead, coach, and mentor the Sales Operations Team (Planners, Report Manager, and .com Manager), ensuring alignment with the company’s sales strategies and performance expectations.
• Set individual sales targets and regularly track performance to ensure the team meets its goals.
• Foster a collaborative, high-performance culture that encourages the team to proactively address challenges and seize opportunities.
• Provide weekly reports to senior leadership on sales performance, retail trends, and operational efficiency.
• Analyze key metrics such as sell-in/sell-through and retailer performance to inform decision-making and strategic planning.
• Utilize data insights to optimize product assortment, promotional effectiveness, and overall sales strategy.
• Develop and oversee weekly, monthly, and quarterly reporting to support overall organizational objectives through volume and SKU-related information/analysis with supporting action plans/strategies.

Requirements

• Strong leadership and people management skills
• In-depth knowledge of retail operations and sales strategies
• Experience with forecasting, inventory management, and sales data analysis
• Exceptional communication and negotiation skills
• Strong business acumen with a results-driven mindset
• Ability to work effectively in a fast-paced, dynamic environment
• Experience working with key retailers and understanding retail partnerships
• Retailer-facing experience and managing relationships with each retail partner
• Experience overseeing and managing sell-in and sales operations
• Background in skincare, beauty, or consumer goods industries is preferred

Benefits

• Hybrid role: three days per week (Tuesday, Wednesday, Thursday) in the NYC office, and two days (Monday and Friday) working from home
• Paid Time Off
• 401(K) with 100% match on the first 5%
• Company Holidays
• Paid Parental Leave
• Generous ELEMIS product discount
• Supplemental & Basic Life Insurance
• Dental & Vision
• Commuter benefits
• Additional perks designed around wellbeing and balance

Pay

$180,000 - $200,000 / year