AVEDA Retail Services Associate

Responsibilities

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is “high touch” and requires strong interpersonal skills and attention to the needs of others
• Focus continually on hospitality, guest care, and service excellence by welcoming guests and students and treating them with care and respect
• Perform Aveda rituals for guests as they are waiting for appointments including offering tea or water and hand and arm rituals
• Walk the clinic floor to update service times on an ipad, offer guests tea or water as you notice they do not have any and offer to pre-book next service
• Complete the Aveda retail service cycle for every guest
• Check guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is rebooked accordingly
• Assist the Support Center by answering inbound calls from guests as necessary
• Effectively utilize and maintain the guest database and student books, ensuring that guest profiles are up-to-date and appointments are booked correctly
• Identify and work collaboratively to resolve student and guest challenges and/or requests in an efficient and timely manner
• Serve as a role model to students by presenting and reinforcing a professional appearance and behavior at all times
• Actively participate in training programs for sales skills, product knowledge, and customer service
• Partner with the Guest Care team and leadership to set personal, team, and Institute objectives and goals in sales, pre-booking, re-booking, and retention
• Create a sense of urgency in task completion and achieving goals by motivating self and others to accomplish objectives effectively
• Interface effectively and collaborate with peers and leadership to successfully meet scheduling needs
• Ensure there is always sufficient product inventory by assisting in regular physical inventory counts as required, assisting with the receipt, transfer, and shipment of product in an accurate and timely manner, and by communicating inventory opportunities, challenges, and incidents to leadership immediately
• Maintain all safety, security, and technological standards and identify and communicate potential problems, issues, and challenges to leadership immediately
• Help maintain a cohesive, cooperative work environment through team building and motivation
• Participate in and assist with Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc.
• Perform duties as assigned and/or required to meet business needs

Requirements

• High school diploma or GED equivalent, Bachelor’s degree a plus
• Minimum of 2 years’ continuous retail, customer service, restaurant, or hospitality experience required; experience in the cosmetology industry highly preferred
• Valid state-issued Cosmetologist or Esthetician license preferred but not required
• Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Excellent interpersonal, communication, and presentation skills
• Demonstrate professionalism and confidentiality in manner, dress, and conduct
• Computer proficiency in Microsoft Word and Excel
• Ability to set and achieve goals, implement decisions, and work under strict deadlines
• Ability to work a flexible schedule, including evenings and weekends as needed
• Strong commitment to customer service excellence and to the Company’s mission and vision