Avaya Switch Technician

Responsibilities

• Management; administration and maintenance of the main Avaya phone switch.
• Performing software functions (i.e. number reclamation) and translations for any trunk or circuit of configurations required by on-base systems or users.
• Data administration; trouble assistance; and, records administration.
• Install G450 Media gateways to include all programming via Linux and all firmware upgrades needed to keep current.
• Conduct firmware upgrades to various cards within the Avaya G650 cabinets to include but not limited to: TN2602 Crossfire VoIP, and IPSI IP controller boards.
• Maintain Avaya CMM for both the weapons station and Air Base monitoring health of both servers and troubleshooting any issues that may arise.
• Program call VDN’s and Call Vectors within the CM6 and troubleshoot any issues with the call Vectors.
• Maintain daily maintenance of all switch activities to include moves, adds, changes, trunking, testing circuits, etc.
• Work with Air Force in troubleshooting Cisco switch issues that may impair the VoIP phones.
• Support all CMM voice setups to include Auto Attendants and sub attendants.
• Install basic phones, Caller ID phones, digital phones-6416D+, 2420, 9408 and VoIP phones.
• Utilize remote laptop to program VoIP phones at various buildings.
• Work with Air Force on getting VLANs trunked to correct buildings for proper VoIP installation.
• Maintain various T1 circuits on South Annex.
• Support work orders installing Cat 5e/6 and fiber cable runs with jacks/RJ45 connectors and end to end testing.
• Support all fiber terminations and repair of broken fiber terminations.
• Splice copper and fiber cables to include all configurations of fiber patch panels.

Qualifications

• 3+ years experience providing inside plant support for telephone or telecommunication systems.
• Must be Security+ certified.
• Must be Avaya certified or have a certificate of training in Avaya Communication Manager, System Manager, Aura Session Manager, and Session Border Controller Enterprise.
• Extensive experience with switches as well as related switch concepts.
• Experience in telephony and cable systems architecture, integration techniques, and testing methods.
• Able to analyze complexities of existing technology, understanding of maintenance and administration position testing applications, and be able to read, assess, and understand testing results.
• Able to crawl under/behind customer work environments to gain access networking equipment.
• Must be a US citizen and hold a current Secret clearance.