AV Specialist

About the role

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services. The AV Technician supports Tier 2 video‑conferencing equipment and provides ongoing technical support, resolving in‑room technology issues, equipment failures, software configurations, and conducting root‑cause analyses to improve processes.

Responsibilities

• Primary on‑site technician with the knowledge and skillset to fix 99 % of issues in rooms.
• Daily monitoring and resolution of automated VC conference room alerts (ARSE) for executive and specialty spaces.
• Escalation point for all AV/VC needs that cannot be resolved at the Tier 1 level.
• Tier 2 event support assistance and kickoff for in‑person, hybrid, and virtual events and webinars (Zoom).
• Assist the client with new builds support, design support, asset management, commissioning and testing as needed.
• Assist the AV events team with broadcast events, live productions, video switching, A1, streaming, and other event support items as needed.
• Primary user‑facing point of contact for all VC‑related issues.
• Provide strong client‑level support to users, with a predisposition to de‑escalate technical failures.
• Perform break‑fix (user‑reported incident) tasks within target SLA response window.
• Perform maintenance and repair tasks on all VC gear to maintain 99 % uptime and address primary issues.
• Maintain accurate tagging and data entry of all tasks, projects, and requests performed.
• White‑glove VC technical support for C‑suite and high‑level management.
• Provide VC‑focused support for high‑profile events.
• RCA‑reported network‑related call escalation issues.
• Active monitoring of local and global VC endpoints and related hardware.
• Assist, train, and advise Tier 1 technicians on signal flow and inspection best practices.
• Initiate Cisco TAC cases and vendor RMAs for equipment.
• Advise and quality‑check integrators of client installation standards.
• Partner with OTD New Builds DPMs to provision and deploy all VC and VIO equipment in new office locations.
• Track inventory of on‑site supplies, consumables, and assets.
• Maintain up‑to‑date knowledge of industry‑standard hardware and client proprietary tools.

Requirements

• Self‑motivated and accountable in a fast‑paced, independent environment.
• Creative and methodical problem‑solving skills.
• Knowledge of Cisco, Crestron, Extron, Shure, ClearOne, and other AV/VC hardware and signal flow.
• Strong interpersonal, customer service, and conflict‑resolution skills.
• Willingness to learn and adapt to client culture.
• Ability to work both independently and as part of a team.
• Physical ability to lift large/heavy objects and perform integration/maintenance work.

Pay

Pay Range: $80,000 — $90,000 USD (general guideline; actual compensation may vary based on experience, education, skills, internal equity, market data, and applicable laws).