AV Service Technician – Indianapolis / Louisville / Cincinnati

Key Responsibilities

• Respond to AV service tickets across corporate enterprise environments.
• Perform hands-on troubleshooting of AV systems, including control interfaces, audio issues, video routing, and connectivity problems.
• Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics — Biamp Tesira experience is highly preferred.
• Navigate Crestron Toolbox for device diagnostics and basic system management.
• Support AV technologies including: Crestron (DM, NVX, touch panels), Biamp Tesira DSP, Extron / AMX control platforms, Microsoft Teams Rooms, Zoom Rooms, Cisco endpoints, AV-over-IP platforms (NVX, SDVoE), displays, projectors, video walls, and switching systems.
• Collaborate with IT teams when network-related issues occur.
• Document all service activities clearly and professionally.

Required Skills

• 3+ years of AV field service experience with an AV integration company.
• Strong hands-on AV troubleshooting skills in live corporate environments.
• Ability to navigate DSP platforms for system review and fault diagnosis — Biamp Tesira highly preferred.
• Ability to navigate Crestron Toolbox for device diagnostics and basic system management.
• Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
• Basic network troubleshooting skills including IP conflicts, VLAN awareness, and basic switch support.
• Comfort reading drawings, wiring schematics, and system documentation.

Soft Skills

• Professional communication with corporate and executive users.
• Ability to manage service tickets independently.
• Calm, methodical problem-solving approach in high-visibility environments.
• Customer-focused mindset with strong attention to detail.

Travel Requirements

Daily travel throughout the Indianapolis, Louisville, and Cincinnati markets. Territory typically spans up to a two-hour radius from your home location. Work will be concentrated throughout Central Indiana, Northern Kentucky, Greater Cincinnati, Southern Indiana, and the Louisville metro area. Return home every night — no overnight travel required.

Job Location

This role supports enterprise clients throughout the Indianapolis, Louisville, and Cincinnati markets and requires daily local travel to customer sites. Candidates may reside anywhere within reasonable driving distance of these territories.

Pay And Benefits

The pay range for this position is $45.00 - $55.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About TEKsystems

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.