AV Service Technician

Responsibilities

• Respond to client needs by:
• Perform diagnostics on system issues.
• Reporting of problems and testing of systems.
• Test AV signal flow and programming.
• Ensure functionality of control systems.
• Provide guidance on how to optimize, repair, or upgrade technology.
• Interact with clients to educate and assess changes needed, provide tutorials as applicable to the highest level of customer service to ensure client satisfaction.
• Liaison with client to set up, confirm, and outreach for appointments and technical needs.
• Act as a backup resource for the service desk to assist with tickets and other needs.
• Complete timely documentation for pre/post visit notes, including all service activities, updated and client interactions. Request for appointment follow-ups, and other client needs.
• Work cross functionally with sales and design on client surveys, proposals, and other needs that may arise.
• On-call weekend rotation is required.

Requirements

• 5+ years’ experience working within residential AV smart home automation.
• Flexibility and willingness to travel to multiple site locations & areas throughout the tri-state area including but not limited to: NYC 5 boroughs, Long Island including the Hamptons, Southern CT, Westchester County NJ, Northern NJ.

Qualifications

• Strong knowledge and understanding of:
• Audio & Video distribution concepts and equipment (HDMI, Dante audio)
• IR, RS-232, and Network control protocols & communication.
• Networking standards including, but not limited to, VPN connections & port forwarding concepts.
• Savant, Creston and/or Control4 control systems.
• Lutron lighting & shade systems.
• HVAC and thermostat functionality.

Skills

• Excellent verbal and written communication skills.
• Must be organized and proficient in time management skills.
• Comfortable interacting with VIP clientele in a fast-paced environment.
• Expertise with product lines including Crestron, Savant, Sonos, Lutron, Snapav, Access Networks, Sonance, Bluebolt, Future Automation, and Seura.
• Expert knowledge of Crestron Toolbox, Savant, Dyn, DNS, etc.
• Ability to lift, move, and push 50 lbs.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Pay

TBD

Schedule

TBD

Skills

• Mastery of control systems including Creston, Lutron, Savant and Control4.

Benefits

• High school diploma or equivalent preferred.

The Daisy Difference for Technicians

We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.

Contact Information

If you already have a resume on Indeed, please submit it directly to the franchise location. For all other inquiries about employment at this franchise, please contact the franchise location directly.