AV Service Technician – Indianapolis / Louisville / Cincinnati

Key Responsibilities

• Respond to AV service tickets across corporate enterprise environments.
• Perform hands-on troubleshooting of AV systems, including control interfaces, audio issues, video routing, and connectivity problems.
• Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics — Biamp Tesira experience is highly preferred.
• Navigate Crestron Toolbox for device diagnostics and basic system management.
• Support AV technologies including: Crestron (DM, NVX, touch panels), Biamp Tesira DSP, Extron / AMX control platforms, Microsoft Teams Rooms, Zoom Rooms, Cisco endpoints, AV-over-IP platforms (NVX, SDVoE), displays, projectors, video walls, and switching systems.
• Collaborate with IT teams when network-related issues occur.
• Document all service activities clearly and professionally.

Required Skills

• 3+ years of AV field service experience with an AV integration company.
• Strong hands-on AV troubleshooting skills in live corporate environments.
• Ability to navigate DSP platforms for system review and fault diagnosis — Biamp Tesira highly preferred.
• Ability to navigate Crestron Toolbox for device diagnostics and basic system management.
• Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
• Basic network troubleshooting skills including IP conflicts, VLAN awareness, and basic switch support.
• Comfort reading drawings, wiring schematics, and system documentation.

Soft Skills

• Professional communication with corporate and executive users.
• Ability to manage service tickets independently.
• Calm, methodical problem-solving approach in high-visibility environments.
• Customer-focused mindset with strong attention to detail.

Travel Requirements

• Daily travel throughout the Indianapolis, Louisville, and Cincinnati markets.
• Territory typically spans up to a two-hour radius from your home location.
• Work will be concentrated throughout Central Indiana, Northern Kentucky, Greater Cincinnati, Southern Indiana, and the Louisville metro area.
• Return home every night — no overnight travel required.