AV Service Technician

About the role

This position offers a flexible schedule, free uniforms, and opportunities for advancement. Compensation is competitive and includes medical, vision, dental insurance, a 401K, 2 weeks of paid vacation, paid sick time, paid holidays, a Bring Your Own Device (BYOD) stipend, and a reward program.

Responsibilities

• Manage all aspects of support including end-user training, troubleshooting, and follow through on escalation of issues.
• Collaborate on problem-solving in both installation standards and provide challenges and successes during weekly team meetings.
• Read and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.
• Travels to various job sites; uses hand and power tools safely; maintains company-issued tools, equipment, and vehicle.
• In addition to clients, interact with builders and other industry professionals.
• Communicate every day with the project manager about the progress of the project.

Requirements

• A high school diploma or equivalent.
• 3-5 years of AV/Networking /Technology Integration Experience.
• Control4 Certification.
• Motivated to learn new technologies and processes.
• Exhibits strong management and leadership skills; capable of leading and motivating others.
• Can pass a drug screen and background check.
• Possess a valid North Carolina driver’s license and access to a reliable, insured motor vehicle.
• Able to independently lift items up to 50 pounds.
• Capable of sitting, standing, and kneeling for extended periods of time.

Qualifications

• Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
• Accountability - We are responsible, transparent, and committed to delivering on our promises.
• Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
• Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
• You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving and troubleshooting abilities.
• Attention to detail and organizational skills.

Benefits

• Medical, Vision, and Dental Insurance.
• 401K.
• 2 weeks of paid vacation.
• Paid sick time.
• Paid holidays.
• Bring Your Own Device Stipend.
• Reward program offering exclusive discounts on entertainment, gifts, theater, etc.
• Manufacturer Purchase Programs.
• Laptop & Peripherals.

Pay

Compensation is competitive and based on experience and skillset.

Schedule

We offer flexible, life-friendly scheduling. May be required to work overtime.

Company Purpose/Mission

Our Mission: To enhance the human experience through smart spaces.
Our Vision: To be the most beloved brand in technology services
Delight: We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
Accountability: We are responsible, transparent, and committed to delivering on our promises.
Innovation: We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
Service: We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
You: We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.

EEO Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join the Team that's Simplifying Smart Technology

Join us in simplifying smart technology! As we expand across the country, we’re looking for passionate, driven, and innovative team members eager to contribute to our mission.