AV Repair Technician

Overview

Rock The House is a nationally recognized Live Event production group creating immersive entertainment experiences. Services include Production, Experiential, Rental, Talent, and Installation for Fortune 500 brands, festivals, and social events. Cleveland-based with a global portfolio, they focus on high-stakes, no-error events.

THE ROLE

We need someone who can diagnose, repair, and manage a wide range of equipment including audio, lighting, video, DJ gear, and unique interactive games. The ideal candidate is a quick thinker who knows when to fix something in-house and when to send it out.

WHAT YOU'LL DO

• Diagnose and repair audio, lighting, and video equipment
• Triage smartly, deciding what gets fixed in-house vs. sent out
• File and ship RMA tickets, manage warranty repairs, and follow outsourced fixes through to completion
• Keep meticulous maintenance and repair logs
• Lead warehouse and temporary labor on basic repair and QC tasks
• Perform routine preventive maintenance
• Manage repair parts inventory and ordering
• Participate in the Emergency On-Call Technician rotation as needed

QUALIFICATIONS

• 2+ years in equipment repair or a related field; audio, lighting, and video experience preferred
• Strong troubleshooting, organization, and communication skills
• Proficiency with hand tools, soldering, cable termination, and basic electrical work
• Basic machinery maintenance knowledge (motors, fans, moving parts)
• Comfort with heights; able to lift 50+ lbs and stay on your feet
• Valid driver's license with a clean record
• DOT certification plus tow motor and scissor lift operation (obtained within first 90 days)
• Familiarity with AV consoles, networking, and installations a plus
• Ability to travel up to 20% of the year

COMPENSATION & BENEFITS

• WAGE: $18.00 - $22.00 per hour, based on experience
• BENEFITS: 401(k) with matching, Health, dental, and life insurance, Paid time off, Flexible schedule

SCHEDULE

Monday to Friday, Overtime and weekends as needed