AV - Operations Manager
TaskUs · Tempe, AZ · 3 wk ago
On-siteManufacturing$117k–$175k/yrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if content present. We need to extract relevant info.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to preserve substantive info.
Let's parse the posting.
First part: About TaskUs description. That's about company, not role. Could be "About the role"? Actually "About the role" heading should contain description of role? The posting includes "Job Description: Think of yourself as a leader...". That's role description. So we can put that under
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if content present. We need to extract relevant info.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to preserve substantive info.
Let's parse the posting.
First part: About TaskUs description. That's about company, not role. Could be "About the role"? Actually "About the role" heading should contain description of role? The posting includes "Job Description: Think of yourself as a leader...". That's role description. So we can put that under About the role
with paragraphs.
Responsibilities: there is a "Responsibilities:" section with bullet-like sentences. We'll extract each line after "Responsibilities:" as list items.
Requirements: there is "Minimum Requirements:" with bullet lines. Also maybe "Job Expectations:" and "Competencies:" could be considered Requirements or Skills. We need to map.
Qualifications: maybe "Bachelor's degree..." etc. Could be under Qualifications.
Skills: maybe "Excellent communication and presentation skills" and competencies list.
Benefits: there is a Benefits section with medical, dental, vision, 401k, PTO.
Pay: Salary Range given.
Schedule: maybe "Job Expectations: We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs. Travel will be required for this role to different locations." That's schedule info.
We must not include sections with filler like "commensurate with experience". Not present.
We need to ensure we don't include duplicated lines.
Let's extract content.
About the role: The paragraph after "Job Description:" up to before "Responsibilities:"? The text: "Job Description: Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we hire the best of the best. After all, we are a ridiculously good company so we make sure our employees are top-notch. Come on now, we need your full attention because it's time to imagine what it's like to be an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in to provide the best possible customer experience to your clients. yourself ."
There's a stray "yourself ." maybe typo. We'll keep as is.
We'll output that as
...
. Responsibilities: after "Responsibilities:" we have a block: "FTE Management responsible for managing the day-to-day business operations for roadside assistance, managing a team of up to 50 FTE; reporting to the Vice President of Operations Advanced finance knowledge: Billing, invoicing. Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually). You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed. Advanced Coaching Structure Manage shrinkage to meet company goals and expectations (10%) You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage). We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention. Teammate Engagement Planning & Execution Skills with and without a budget. You will be responsible for interviewing Team Leads. You will also promote department culture. Ability to multitask and manage multiple clients at the same time Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system. Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties. Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities. Know and apply the actions described in the emergency plan. Client-specific Duties Include: Point of contact for on-shift Roadside Assistance Team Escalations to assist in the following: Safely recovering autonomous vehicles. Towing of vehicles. Shuttle services. Provide the highest level of communication between cross-departments and the client. The Operations Manager will coordinate with the Learning Experience Team in improving development of our Roadside Assistance Team. Apply safety procedures to any situation involving the rescue of a self-driving car. Focuses on safety and compliance, including the real-time reporting of any accidents and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws. Maintain TaskUs's high standard of safety with all employees inside and outside of the vehicle. Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust operations to changes in the environment. Be the deputy for technology by communicating courteously always with management and engineers. Other duties as required." We need to split into list items. Each sentence seems a duty. We'll create- for each distinct duty. Could be many; but we can group similar. However instruction: Use
- for any list of duties/requirements/benefits. So we should convert the responsibilities block into list items. We'll split by sentences (period). We'll need to ensure we don't create empty items.
Let's manually extract duties:
1. FTE Management responsible for managing the day-to-day business operations for roadside assistance, managing a team of up to 50 FTE; reporting to the Vice President of Operations
2. Advanced finance knowledge: Billing, invoicing.
3. Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually).
4. You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.
5. Advanced Coaching Structure Manage shrinkage to meet company goals and expectations (10%)
6. You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage).
7. We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
8. Teammate Engagement Planning & Execution Skills with and without a budget.
9. You will be responsible for interviewing Team Leads.
10. You will also promote department culture.
11. Ability to multitask and manage multiple clients at the same time
12. Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.
13. Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.
14. Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities.
15. Know and apply the actions described in the emergency plan.
16. Client-specific Duties Include: Point of contact for on-shift Roadside Assistance Team Escalations to assist in the following: Safely recovering autonomous vehicles. Towing of vehicles. Shuttle services.
17. Provide the highest level of communication between cross-departments and the client.
18. The Operations Manager will coordinate with the Learning Experience Team in improving development of our Roadside Assistance Team.
19. Apply safety procedures to any situation involving the rescue of a self-driving car.
20. Focuses on safety and compliance, including the real-time reporting of any accidents and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws.
21. Maintain TaskUs's high standard of safety with all employees inside and outside of the vehicle.
22. Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust operations to changes in the environment.
23. Be the deputy for technology by communicating courteously always with management and engineers.
24. Other duties as required.
We could combine some but fine.
Now Requirements: Minimum Requirements block:
"Minimum Requirements: 2+ years of managing supervisors with established KPI's 3-5 years of experience in transportation fleet roles. 2+ years of client management experience Bachelor's degree in business administration or management (Nice to have) Excellent communication and presentation skills"
We need to split into list items:
- 2+ years of managing supervisors with established KPI's
- 3-5 years of experience in transportation fleet roles
- 2+ years of client management experience
- Bachelor's degree in business administration or management (Nice to have)
- Excellent communication and presentation skills
Now Qualifications: maybe we could treat Bachelor's degree as qualification, but it's already in Minimum Requirements. Could also have "Nice to have". We'll keep under Requirements.
Skills: Could extract from Competencies list and maybe "Excellent communication and presentation skills" already. Competencies list: "Strategic Planning Process Improvement Resource Management Performance Metrics Team Leadership Client Relationship Risk Management Stakeholder Management Decision Making Communication Skills". That's a list of skills.
We'll put under Skills.
Benefits: "We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays."
We'll make list items.
Pay: Salary Range: "$117,000.00 - $175,000.00 per year." Also Pay Transparency Statement but we can include as paragraph maybe. We'll include Pay section with that range and maybe note it's base salary range.
Schedule: Job Expectations: "We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs. Travel will be required for this role to different locations."
We'll put under Schedule.
Now we must not include sections like "About TaskUs" company description; that's not role-specific. Should we include? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should only use those headings. The company description is not needed; we can omit. We must not repeat job title as heading. Good. We must not include Job ID etc. We must not include boilerplate like EEO etc. Now produce HTML fragment. We'll wrap each section in
heading then content. For About the role:
...
For Responsibilities:- ... ...
- for any list of duties/requirements/benefits. So we should convert the responsibilities block into list items. We'll split by sentences (period). We'll need to ensure we don't create empty items.
Let's manually extract duties:
1. FTE Management responsible for managing the day-to-day business operations for roadside assistance, managing a team of up to 50 FTE; reporting to the Vice President of Operations
2. Advanced finance knowledge: Billing, invoicing.
3. Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually).
4. You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.
5. Advanced Coaching Structure Manage shrinkage to meet company goals and expectations (10%)
6. You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage).
7. We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
8. Teammate Engagement Planning & Execution Skills with and without a budget.
9. You will be responsible for interviewing Team Leads.
10. You will also promote department culture.
11. Ability to multitask and manage multiple clients at the same time
12. Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.
13. Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.
14. Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities.
15. Know and apply the actions described in the emergency plan.
16. Client-specific Duties Include: Point of contact for on-shift Roadside Assistance Team Escalations to assist in the following: Safely recovering autonomous vehicles. Towing of vehicles. Shuttle services.
17. Provide the highest level of communication between cross-departments and the client.
18. The Operations Manager will coordinate with the Learning Experience Team in improving development of our Roadside Assistance Team.
19. Apply safety procedures to any situation involving the rescue of a self-driving car.
20. Focuses on safety and compliance, including the real-time reporting of any accidents and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws.
21. Maintain TaskUs's high standard of safety with all employees inside and outside of the vehicle.
22. Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust operations to changes in the environment.
23. Be the deputy for technology by communicating courteously always with management and engineers.
24. Other duties as required.
We could combine some but fine.
Now Requirements: Minimum Requirements block:
"Minimum Requirements: 2+ years of managing supervisors with established KPI's 3-5 years of experience in transportation fleet roles. 2+ years of client management experience Bachelor's degree in business administration or management (Nice to have) Excellent communication and presentation skills"
We need to split into list items:
- 2+ years of managing supervisors with established KPI's
- 3-5 years of experience in transportation fleet roles
- 2+ years of client management experience
- Bachelor's degree in business administration or management (Nice to have)
- Excellent communication and presentation skills
Now Qualifications: maybe we could treat Bachelor's degree as qualification, but it's already in Minimum Requirements. Could also have "Nice to have". We'll keep under Requirements.
Skills: Could extract from Competencies list and maybe "Excellent communication and presentation skills" already. Competencies list: "Strategic Planning Process Improvement Resource Management Performance Metrics Team Leadership Client Relationship Risk Management Stakeholder Management Decision Making Communication Skills". That's a list of skills.
We'll put under Skills.
Benefits: "We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays."
We'll make list items.
Pay: Salary Range: "$117,000.00 - $175,000.00 per year." Also Pay Transparency Statement but we can include as paragraph maybe. We'll include Pay section with that range and maybe note it's base salary range.
Schedule: Job Expectations: "We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs. Travel will be required for this role to different locations."
We'll put under Schedule.
Now we must not include sections like "About TaskUs" company description; that's not role-specific. Should we include? The instruction: "Use