AV / IT Support Technician (Tier 1)
Eastern Shawnee Companies · Fort Leonard Wood, MO · 3 mo ago
On-siteInformation TechnologyFull-time
Responsibilities
- Provide first-line troubleshooting for AV/IT issues via phone, remote tools, or onsite.
- Log and track all issues in the helpdesk ticketing system.
- Escalate unresolved problems to Tier 2 with detailed notes.
- Perform basic equipment checks, resets, cable replacements, and user assistance.
- Support AV/IT event setups and classroom technology readiness.
- Aid in preventive maintenance activities.
- Help maintain inventory and support consumables replacement.
- Provide user assistance with VTC connections and collaboration tools.
Requirements
- Minimum Education And Experience: High school diploma; minimum 1 year of AV/IT support or related technical experience.
- Preferred Qualifications: CompTIA A+ required; basic experience with AV equipment, IT hardware, or customer support roles; familiarity with helpdesk ticketing systems.
- Knowledge, Skills, And Abilities: Basic troubleshooting skills for AV and IT systems; strong customer service and communication abilities; ability to follow procedures and document steps accurately; willingness to learn and support Tier 2 technicians.
Other Requirements
- Secret clearance required.
- Ability to work occasional evenings or weekends for special events.
Benefits
- Competitive benefits including medical, dental, vision, individualized savings plans, short term disability, life insurance, and paid time off.