AV IT Support Technician

About the role

This position owns Executive Briefing Center (EBC) technology end-to-end, from daily readiness checks to live event support. Flawless audio-visual delivery is non-negotiable. The role serves as the primary technical owner for all EBC presentation technology, supporting executive briefings, customer demonstrations, VIP events, all-hands meetings, and board-level presentations. It also provides general IT support as the first point of contact in a distributed environment.

Responsibilities

EBC & Audio-Visual Support

• Operate and manage all EBC A/V systems including video-conferencing (Zoom Rooms, Cisco Webex), large-format displays, digital signage, and room control systems (Crestron/Extron/QSC)
• Conduct daily pre-briefing readiness checks: verify all displays, cameras, microphones, room controls, and network connectivity are fully operational before every EBC session
• Provide white-glove, on-site A/V support for executive briefings, customer demonstrations, VIP events, all-hands meetings, and board-level presentations
• Manage room scheduling and A/V configuration in coordination with EBC programme managers and sales leadership to ensure seamless briefing experiences
• Troubleshoot and resolve A/V faults rapidly under pressure, with zero tolerance for downtime during live executive sessions
• Maintain, configure, and upgrade A/V hardware including projectors, PTZ cameras, wireless microphone systems, digital mixers, and HDMI/AV-over-IP distribution
• Integrate A/V systems with collaboration platforms (Zoom, Teams, Webex) and ensure remote participants receive broadcast-quality audio and video
• Produce and support hybrid events managing both in-room and remote audiences simultaneously with professional-grade A/V quality
• Maintain A/V equipment inventory, firmware update schedules, and service records; liaise with external A/V vendors for maintenance and upgrades
• Train staff and presenters on correct use of room technology, ensuring everyone can operate systems confidently and independently
• Develop and maintain A/V runbooks, room setup guides, and troubleshooting playbooks for all EBC spaces
• Evaluate and recommend new EBC and A/V technologies to continuously improve the briefing experience

General IT Support

• Deliver the highest level of customer service in a distributed environment with a focus on helping people resolve issues as the first point of contact
• Update, maintain, and dispatch tickets routed to the ticketing system
• Onboard new employees: setting up accounts, equipment procurement, and equipment hand-off
• Install, configure, and maintain laptops, network devices, printers, VoIP phone system, and other office equipment
• Track hardware and software inventory
• Continuously review business and IT processes, technologies, and deployments and make recommendations for improvements

Requirements

• Superb communication, documentation, and customer service skills
• 2+ years of experience providing IT support in a corporate environment, with troubleshooting of Mac OS platforms and Windows operating systems
• Ability to work independently or collaboratively
• Experience in cloud-hosted solutions (G-Suite, OKTA, Netsuite, Salesforce)
• Experience working with Cisco, Meraki, HP, and other network solutions
• Basic knowledge of routers, switches, firewalls, wireless access points, and ISP
• Understanding of network protocols (TCP/IP, addressing, DNS)
• Familiarity with device management systems (JAMF, Meraki)
• Familiarity with IT compliance and change management concepts is a plus
• Travel when needed to support remote offices (less than 5% of the time)
• Must be able to lift up to 50 pounds

Skills

• Support
• Troubleshooting
• Customer service

Pay and Benefits

Pay range: $40.00 – $50.00/hr. Individual compensation within this range depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

If eligible, benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Job Details

• Job Type: Contract
• Location: San Francisco, CA (fully onsite)
• Workplace Type: Fully onsite
• Application Deadline: Oct 28, 2026
• Experience Level: Intermediate

About the Company

TEKsystems is an Allegis Group company and a leading provider of business and technology services. With a team of 80,000 working with over 6,000 clients — including 80% of the Fortune 500 — across North America, Europe, and Asia, TEKsystems helps clients activate ideas and solutions to take advantage of new opportunities. The company provides Full-Stack Technology Services, Talent Services, and real-world application expertise to drive change for progressive leaders.