AV Facility Technician

About the Role

Provide on-premises audio visual and meeting support for an established multi-channel retailer company. This role ensures meeting and conference spaces are set up to meet customer event needs, performs preventative maintenance, and assists users with in-room equipment.

Responsibilities

• Facilitate room sweeps and walk-throughs of all spaces and test basic functions.
• Maintain records of all pass/fail status and tickets; ensure resolution of any problems found.
• Support meeting room setups and ensure end users can operate equipment, including monitors, video conferencing, in-room cameras, microphones, and neat boards.
• Troubleshoot and repair issues, including cable replacements, power-cycles, component validation, AV component configurations, and part replacements.
• Build and maintain an inventory of all AV equipment for assigned locations.
• Monitor conference room health and recommend replacements or upgrades for ongoing failures.
• Maintain facility documentation and standard operating procedures (SOPs).
• Participate in regularly scheduled team meetings to align on procedures, scheduling, and briefs.

Requirements

• 3+ years of experience in audiovisual support, integration, meetings and events, or a similar field.
• Audiovisual troubleshooting knowledge.
• Intermediate PC troubleshooting knowledge.
• Understanding of basic signal flow for audio, video, and control.
• Ability to perform routine testing and problem diagnosis for audio visual technologies.
• Ability to read and utilize blueprints and audio/video flow diagrams.
• Knowledge of network troubleshooting to diagnose static and dynamic IP addresses.
• Strong communication skills with employees, customers, and colleagues.
• Ability to maintain composure and a positive attitude during high-pressure situations.
• Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
• Excellent collaboration and customer relationship skills with an emphasis on white-glove service.
• Ability to work and think independently and meet deadlines.
• Flexibility to work after hours and weekends when required.
• Valid driver’s license and safe driving record.
• Travel required based on production and service needs, including client and AVI-SPL offices.
• Ability to lift/carry 50 lbs.
• Ability to climb ladders and perform overhead work.

Preferred Qualifications

• Studio production and event experience.
• Experience with control room equipment, including video switchers, audio consoles, robotic cameras, and video playback software.
• Experience with Extron systems.
• Certification and training with CTS, Networking, and other Audio-Video training.

Benefits

• Medical benefits, including vision and dental.
• PTO days (vacation, sick days, and personal days) and paid holidays.
• Enjoyable company culture.
• Training and professional development opportunities.