AV/EV Fleet Maintenance Manager

About the role

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

Responsibilities

• Manage a team of service technicians, including hiring, performance management, scheduling, and professional development.
• Ensure all HR policies and procedures are followed.
• Develop and train technicians as well as continuously improve personal leadership and technical skills.
• Foster a learning environment that promotes skill growth and professional development.
• Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
• Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
• Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
• Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
• Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
• Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.

Requirements

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
• Strong desire to empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• A collaborative management style with a strong customer service orientation.
• Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.

Qualifications

• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.

Skills

• Leadership
• Team Management
• HR Responsibilities
• Technician Training
• Problem Solving
• Inventory Management
• Billability Management
• Process Improvement
• Customer Service

Benefits

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Pay

Competitive Salary Pay - Paid weekly, every Friday! Salary range - $115,000-125,000

Schedule

Monday-Friday 6am-230pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand