AV/EV Fleet Manager

About the role

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

Responsibilities

• Manage a team of service technicians, including hiring, performance management, scheduling, and professional development.
• Ensure all HR policies and procedures are followed.
• Develop and train technicians as well as continuously improve personal leadership and technical skills.
• Foster a learning environment that promotes skill growth and professional development.
• Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
• Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
• Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
• Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
• Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
• Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders.
• Collaborate with 3rd parties to ensure service excellence.

Requirements

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
• Strong desire to empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• A collaborative management style with a strong customer service orientation.
• Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.

Qualifications

• Competitive Salary Pay - Paid weekly, every Friday! Salary range - $115,000-125,000 plus annual performance-based incentive bonus.
• Shift Monday-Friday 2pm-10:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand.

Benefits

• Full benefits within 30 days: Medical, dental, vision, prescription drug coverage, life insurance, disability insurance, 401(k) match program, paid vacation, holidays, and sick time.
• Career and learning development with an extensive training program through our Amerit University.
• Employee referral program, up to $1,000 bonus.
• ASE certification program with fee reimbursement and bonus.
• Employee recognition platform that includes opportunities to redeem points for merchandise.
• Employee Assistance Program (EAP) 24/7 nurse triage line.
• Employee discounts on cell phone service and entertainment tickets.
• Employee resource groups (ERGs) that foster inclusion.

Pay

Competitive Salary Pay - Paid weekly, every Friday! Salary range - $115,000-125,000 plus annual performance-based incentive bonus.

Schedule

Shift Monday-Friday 2pm-10:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand.