AV/EV Fleet Maintenance Manager

About the role

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

Responsibilities

• Initial onboarding will require traveling for training up to the first 4 weeks
• Compensation Competitive Salary Pay - Paid weekly, every Friday! Salary range - $105,000-115,000
• Shift Monday-Friday 6am-230pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand
• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Safety & Compliance Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area.
• Minimize spills and quality of work events
• Team Management & HR Responsibilities
• Manage a team of service technicians, including hiring, performance management, scheduling, and professional development
• Ensure all HR policies and procedures are followed
• Technician Development
• Develop and train technicians as well as continuously improve personal leadership and technical skills
• Foster a learning environment that promotes skill growth and professional development
• Workload Management
• Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime
• Problem-Solving & Issue Resolution
• Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service
• Process & Inventory Management
• Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement
• Billability & P&L Responsibility
• Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets
• Repair Order (RO) Management
• Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs
• Executive Presence
• Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication
• Cross-Functional Leadership & Collaboration
• Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders
• Collaborate with 3rd parties to ensure service excellence

Requirements

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment
• Strong desire to empower team members and guide them toward positive business outcomes
• Excellent communication skills with the ability to influence, persuade, and drive action
• A collaborative management style with a strong customer service orientation
• Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary
• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery
• Ability to interpret data, drive KPIs, and identify opportunities for improvement
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model