Autonomous Vehicle Operations Specialist II

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by innovative Multi-Policy Decision Making (MPDM) technology. Our vehicles provide value to communities, bridge public transit gaps, and move people safely and efficiently. Since our founding in 2017, we’ve given more than 500,000 autonomous rides globally.

About the role

As an Autonomous Vehicle (AV) Operations Specialist II, you will work independently and alongside teammates to ensure a safe and positive experience for riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics and supporting our Autonomous Vehicles during operations. You will report directly to the Site Operations Manager and play a vital role in exceeding customer satisfaction expectations.

Responsibilities

• Ensure operations during each shift follow rigorous safety guidelines; continuously develop a culture of safety.
• Follow daily protocols and track site performance metrics to systematically improve outcomes.
• Become an expert in quickly collecting, documenting, and reporting feedback on mechanical and vehicle-related issues to the engineering team.
• Collaborate with engineers and other team members to troubleshoot and handle escalations that could negatively impact operations.
• Create a work environment that values all team members.
• Coach autonomous vehicle operators through quality assessments and ride-alongs (where applicable).
• Monitor the health of vehicles at all times using company tools for observation.
• Ensure all vehicles (and AVOs where applicable) are being monitored while in operation.
• Interact with riders as required.
• Follow incident response protocol thoroughly and communicate details quickly and clearly to appropriate parties.
• Test software changes with a focus on safety and communicate clear feedback.
• Train and certify new AVOs following approved curriculum (where applicable).
• Collaborate with other sites to maintain consistency and best practices; update documentation accordingly.
• Represent May to external parties (demonstrations, site visits, Q&As).
• Travel to other sites for coverage, support, and/or training as needed (5%-15% expected travel).
• Perform other duties as assigned.

Skills

• Strong technical aptitude and ability to learn new software and processes.
• Ability to coach and lead by example.
• Strong written and verbal communication skills across multiple platforms; strict attention to detail.
• High comfort level with making judgment calls in ambiguous situations.
• Understanding of best practices for top-notch customer service.
• Ability to work effectively with team members at all levels of the organization.
• Proficiency with a laptop and Google suite applications (Gmail, Sheets, Docs, etc.).

Qualifications

• Required:
  • 3+ years of experience in a fast-adapting and customer-focused environment.
  • 3+ years of supervisory or leadership experience.
  • Valid U.S. Driver's License.
• Desirable:
  • Associate’s degree or higher in Business, Technical Operations, or related area.
  • Prior experience in operations or logistics.
  • Working knowledge of Google Suite.

Physical Requirements

• Must be able to remain in a stationary position 50% or more of the time.
• Must be able to move and/or change positions often when needed.
• Prolonged computer use.
• Flexibility to work weekends and adjust schedule to align with site operating hours, including early mornings, evenings, and holidays.
• Ability to lift up to 50 lbs.
• Ability to stand for prolonged periods and climb ladders (infrequent).
• Ability to work outdoors in varying temperatures and weather conditions.

Pay

Salary Range: $55,000—$75,000 USD

Benefits

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans (eligible for domestic partners residing together at least one year).
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts.
• Rich retirement benefits, including an immediately vested employer safe harbor match.
• Generous paid parental leave as well as a phased return to work.
• Flexible vacation policy in addition to paid company holidays.
• Total Wellness Program providing numerous resources for overall wellbeing.