Automotive Warranty Claims Adjuster
About the role
Are you driven by customer service excellence and eager to contribute to a company that helps its clients feel confident and secure about their future? As an Automotive Warranty Claims Adjuster, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company.
Responsibilities
- Answer inbound calls from customers, repair facilities, and dealers.
- Initiate automotive claims, gather pertinent information, and document details in the Toro database.
- Research contracts to verify coverage and claim eligibility.
- Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
- Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods.
- Explain repair procedures and contract terms clearly to customers.
- Provide claim summaries and notes to Team Leads and Supervisors for review.
- Process vehicle information, physical mail, and administrative tasks related to claims.
- Perform callbacks to repair facilities and customers as directed.
Requirements
- Known for strong customer service and communication skills.
- Outstanding for accuracy and speed in data entry (30 wpm with high accuracy).
- Solid critical thinking and organizational skills.
- Adaptable and a team player in a fast-paced environment.
- At least 2 years of experience in automotive repair/claims or call center customer service.
- Holds a High School Diploma or equivalent (ASE certification preferred).
- Fluency in Spanish is considered a strong asset.
Qualifications
- High School Diploma or equivalent.
- ASE certification preferred.
- Fluency in Spanish is considered a strong asset.
Skills
- Strong customer service and communication skills.
- Accuracy and speed in data entry (30 wpm with high accuracy).
- Solid critical thinking and organizational skills.
- Adaptability and teamwork in a fast-paced environment.
- Experience in automotive repair/claims or call center customer service.
- Fluency in Spanish (preferred).
Benefits
- Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO, employee and family assistance program, performance bonus, and much more!
Pay
Competitive compensation package.
Schedule
Hybrid work schedule supported by flexibility and access to inspiring and innovative workspaces.
Company
iA American Warranty, L.P. is part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
About Us
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Commitment to Diversity and Inclusion
We are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!