Automotive Warranty Claims Adjuster

About the role

Are you driven by customer service excellence and eager to contribute to a company that helps its clients feel confident and secure about their future? As an Automotive Warranty Claims Adjuster, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability.

Responsibilities

• Answer inbound calls from customers, repair facilities, and dealers.
• Initiate automotive claims, gather pertinent information, and document details in the Toro database.
• Research contracts to verify coverage and claim eligibility.
• Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
• Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods.
• Explain repair procedures and contract terms clearly to customers.
• Provide claim summaries and notes to Team Leads and Supervisors for review.
• Process vehicle information, physical mail, and administrative tasks related to claims.
• Perform callbacks to repair facilities and customers as directed.

Requirements

• Known for strong customer service and communication skills.
• Accurate and speedy data entry (30 wpm with high accuracy).
• Solid critical thinking and organizational skills.
• Able to adapt and work effectively in a fast-paced environment.
• At least 2 years of experience in automotive repair/claims or call center customer service.
• High School Diploma or equivalent (ASE certification preferred).
• Spanish fluency is considered a strong asset.

Qualifications

• Fluency in Spanish is considered a strong asset.

Skills

• Strong customer service and communication skills.
• Accuracy and speed in data entry (30 wpm with high accuracy).
• Solid critical thinking and organizational skills.
• Adaptability and teamwork in a fast-paced environment.
• Experience in automotive repair/claims or call center customer service.
• High School Diploma or equivalent (ASE certification preferred).
• Spanish fluency is considered a strong asset.

Benefits

• Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO, employee and family assistance program, performance bonus, and much more!

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.