Automotive Warranty Claims Adjuster

About the role

Build the future with us. Are you driven by customer service excellence and eager to contribute to a company that helps its clients feel confident and secure about their future? As an Automotive Warranty Claims Adjuster, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability.

Responsibilities

• Answer inbound calls from customers, repair facilities, and dealers.
• Initiate automotive claims, gather pertinent information, and document details in the Toro database.
• Research contracts to verify coverage and claim eligibility.
• Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
• Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods.
• Explain repair procedures and contract terms clearly to customers.
• Provide claim summaries and notes to Team Leads and Supervisors for review.
• Process vehicle information, physical mail, and administrative tasks related to claims.
• Perform callbacks to repair facilities and customers as directed.

Requirements

• Known for strong customer service and communication skills.
• Outstanding for accuracy and speed in data entry (30 wpm with high accuracy).
• Solid critical thinking and organizational skills.
• Adaptable and team-oriented in a fast-paced environment.
• At least 2 years of experience in automotive repair/claims or call center customer service.
• Holds a High School Diploma or equivalent (ASE certification preferred).
• Fluency in Spanish is considered a strong asset.

Qualifications

• High School Diploma or equivalent.
• ASE certification preferred.

Skills

• Strong customer service and communication skills.
• Accuracy and speed in data entry (30 wpm with high accuracy).
• Solid critical thinking and organizational skills.
• Adaptability and teamwork in a fast-paced environment.
• Experience in automotive repair/claims or call center customer service.
• Spanish fluency is considered a strong asset.

Benefits

• Competitive benefits package including Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO, employee and family assistance program, performance bonus, and more!

Pay

Competitive compensation package.

Schedule

Hybrid work schedule supported by flexibility and access to inspiring and innovative workspaces.

Company

iA American Warranty, L.P. is part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Founded in 1892, iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network.

About Us

iA Financial Group is committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!