Automotive Warranty Administrator - BMW of Monrovia

About the role

The Automotive Warranty Administrator records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

Responsibilities

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with the cashier and telephone operator duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required
• Valid in‑state driver’s license
• Authorized to work in the USA
• Ability to perform duties and responsibilities in a safe manner
• Ability to pass pre‑employment testing including background checks, MVR, drug test, credit report, and valid driver license

Skills

• Ability to multi‑task and work in a fast‑paced atmosphere
• Strong attention to detail
• Working knowledge of computers (MS Word, Excel, etc.)
• Ability to read and comprehend instructions and information
• Excellent communication skills
• Professional personal appearance

Benefits

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. From our cooperative, team‑based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference.