Automotive Technician (General Service, C, B & A Levels)

Position Summary

ACG Car Care Technicians complete routine scheduled maintenance service on automobiles and trucks, as directed by a manager or Service Advisor. They spend their day performing basic automotive repair, adjustments and maintenance procedures, including, but not limited to; oil changes, tire replacement & repairs and general vehicle maintenance.

Key Responsibilities

• General Service Tech:
  • Drive vehicles into service bays, prepare them for, and complete digital vehicle inspection
  • Performs general automotive maintenance and repairs
  • Test drive vehicles and prepare vehicles for delivery to customers, after necessary repairs and maintenance are complete
  • Keep the shop clean and organized to ensure a positive member/customer experience
  • Learn from Technician A, B, and C colleagues to further advance your career
• Technician C: All General Service Tech opportunities plus:
  • Perform automotive repairs, adjustments and maintenance procedures as outlined on repair orders
  • Complete fluid exchanges, alignments, brake services, basic repair, and maintenance services, etc.
• Technician B: All Tech C opportunities plus:
  • Work with, mentor, and train less experienced Technicians
  • Performs all Service Technician C duties plus advanced repair and maintenance services.
• Technician A: All Tech B opportunities plus:
  • Work with, mentor, and train less experienced Technicians
  • Complete electrical repairs, diagnostic repairs, drivability diagnostics, etc.

Qualifications

Minimum Qualifications – All Service Techs:

• High School diploma, GED, or technical school certification
• Valid driver’s license
• Mechanical aptitude
• Knowledgeable about automotive and/or truck systems, tools, and technical resources, and can independently perform a variety of basic repairs and maintenance of automobile and truck vehicles
• Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, and the need to maintain a clean, safe, and organized work area
• Can consistently provide exceptional customer service and improve customer service scores

Preferred Qualifications – General Service Tech:

• G1-Auto Maintenance & Light Repair preferred
• State inspection certificate where applicable
• AC 609 Certification

Minimum Qualifications – Technician C:

• All General Service Tech requirements plus minimum of 6 months relevant experience in automotive repair or completion of formal automotive training program

Preferred Qualifications – Technician C:

• All General Service Tech preferred qualifications plus ASE Certifications (or their equivalent)
• A4-Suspension & Steering, A5-Brakes
• AC 609 Certification

Minimum Qualifications – Technician B:

• All C Tech requirements plus 3 years or more of experience repairing vehicles at a dealership or automotive center

Preferred Qualifications – Technician B:

• All C Tech preferred qualifications plus two other ASE certifications (or their equivalent)
• AC 609 Certification

Minimum Qualifications – Technician A:

• All B Tech requirements plus 5 years or more of experience repairing vehicles at a dealership or automotive center

Preferred Qualifications – Technician A:

• All B Tech preferred requirements plus ASE Certifications (A1 – A8) with Master Technician designation or the equivalent combination of technician certifications and ASE certifications
• ASE certification L1-Advanced Engine Performance Specialist
• AC 609 Certification

Work Environment

• May experience loud noises and odors intermittently in the shop environment
• This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
• Must have own tools appropriate for their skill level for use in the center
• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities
• Must be able to maintain working on your feet in a concrete facility for the entire work shift

Pay

• General Service Tech: $15 – $17 hourly
• C Technician: $17 – $25 hourly, based on production
• B Technician: $40,000 – $70,000+; hourly base with a weekly production bonus opportunity
• A Technician: $65,000 – $110,000+; hourly base with a weekly production bonus opportunity

Benefits

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility
• Prescription drug coverage
• Dental and vision benefits
• Employee Assistance Program (confidential support services)

Financial Protection & Insurance

• Company-paid basic life insurance
• Optional supplemental life insurance and dependent coverage
• Short-term and long-term disability coverage
• Critical illness, accident, and pet insurance options

Retirement & Savings

• 401(k) plan to support long-term financial goals
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre- or post-tax
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules
• Paid leave programs, including parental, bereavement, jury duty, and military leave

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG)
• Professional certification support with 100% reimbursement for eligible programs
• Opportunities for career development and advancement

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts
• Adoption assistance program

Schedule

Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the technician position and level.