Automotive Showroom Receptionist

Job Summary

South Shore Subaru is seeking a friendly, professional, and organized Automotive Receptionist to serve as the first point of contact for customers visiting or calling our dealership. This highly visible position plays a vital role in delivering an exceptional customer experience while supporting both the Sales and Service departments.

Primary Responsibilities

• Welcome customers promptly with a professional and friendly attitude.
• Determine the purpose of each customer's visit and direct them to the appropriate department or team member.
• Notify sales consultants of arriving customers.
• Answer and route incoming multi-line telephone calls efficiently.
• Input customer information accurately into the dealership management system.
• Provide dealership brochures, promotional materials, and basic information.
• Perform vehicle stocking and inventory updates using CDK Dealer Management System (DMS).
• Create and maintain accurate vehicle key tags and key inventory.
• Aid with administrative and clerical duties including filing, scanning, copying, and data entry.
• Support Sales and Service departments with various office tasks.
• Maintain a clean, organized, and professional reception area.
• Deliver an exceptional customer experience during every interaction.

Qualifications

• Previous experience as a receptionist, front desk coordinator, administrative assistant, or customer service representative preferred.
• Automotive dealership experience is a plus.
• Experience with CDK Drive/CDK Dealer Management System is highly desirable.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to operate a multi-line phone system.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional appearance and positive attitude.
• Experience with office equipment including printers, scanners, and copiers.
• Reliable, dependable, and punctual.

Benefits

• Competitive Hourly Pay
• Medical Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Supplemental Life Insurance
• Employee Discounts on Vehicles, Parts, and Service
• Employee Recognition Programs
• Professional Development & Ongoing Training
• Career Advancement Opportunities
• Stable, Family-Oriented Work Environment