Automotive Shop Manager

About the role

Sun Auto Tire & Service is seeking a motivated and experienced Automotive Shop Manager to join our team and help us provide top-notch automotive services to our valued customers. The Shop Manager is responsible for the overall store performance, both financial and operational, by establishing and maintaining guest services, overseeing and being accountable for the operation of their market, and ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink.

Responsibilities

• Ensures that each customer receives outstanding customer service by ensuring that management team is maintaining store standards, solid product knowledge, conducting call backs, ensures that time commitments are met, and all other components of guest service.
• Handles escalated customer complaints.
• Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development, and overall customer service.
• Holds management team accountable for job responsibilities, training, and goals by coaching or counseling employees toward desired behaviors.
• Conducts performance evaluations for all employees at regular intervals.
• Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
• Maintains proper controls over the Company’s physical and financial assets.
• Ensures the cleanliness of the store – both front and back, at all times.
• Maintains “Best in class” housekeeping and merchandising standards to ensure the comfort of customers.
• Conducts regular inspections of equipment, and requests maintenance, as necessary.

Qualifications

• Five or more years of experience in sales in an auto repair shop management position or equivalent business experience in the automotive industry.
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of consistently meeting and exceeding sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred, but not required.
• Possess a valid driver’s license.
• Must be at least 18 years of age.

Benefits

• Closed Sundays.
• Competitive Bi-Weekly Pay.
• Tuition Reimbursement.
• Paid Vacation and Sick Time.
• 6 Paid Holidays.
• Medical, Dental, and Vision Insurance.
• Life Insurance (Company paid).
• 401(k) Retirement Savings Plan with Company Match.
• Discounted Services on Personal and Immediate Family Vehicles.
• Opportunity for Advancement.

Pay

Incredible Earning Potential! Earn up to $100,000 per year with competitive base pay, bonus opportunities, and incentives.