Automotive Service Writer | Loudoun County

About the role

Virginia Tire & Auto seeks a Senior Service Advisor to lead a team of service advisors, drive sales, and provide exceptional customer service.

Responsibilities

• Be an expert on Virginia Tire & Auto sales procedures and initiatives: Warm Welcome, Fond Farewells, Phone Process, etc.
• Have advanced knowledge of vehicle systems and be an expert on the VTA Tire Collection, tires, the VTA Credit Card and all other products and services offered and be comfortable selling them to customers.
• Document, verbally communicate and sell the recommendations provided by the Production team, specifically complex recommendations that require in-depth vehicle knowledge.
• Create and bill out all sales orders.
• Work towards achieving any company-set goals or objectives, including individual sales goals.
• Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
• Build relationships with customers by communicating the status of their vehicle, promise time and provide a best-in-class customer experience.
• Be the point person for communications to and from your team.

Qualifications

• Sales experience in the automotive industry.
• Understanding of complex vehicle systems and how to properly diagnose vehicles and the proper repairs needed.
• Help develop knowledge of Service Advisors by assisting them with selling more complex recommendations as needed.
• A professional personal appearance.
• Have and maintain a valid driver’s license.

Skills

• Knowledge of point of sale systems and ability to troubleshoot common items.

Benefits

• Guaranteed $20 hour plus commission—Minimum $1,000 a week guaranteed for your first 90 days.
• Low-Cost Health Insurance.
• Industry best paid vacation and holidays.
• Tire and auto repair discounts.
• Gym Membership Reimbursement.
• Affordable dental and vision insurance.
• Life & short-term disability insurance.
• 401(k) with company match.
• Predictable Schedules.
• A clean, professional work environment with a team that wants to see you succeed.
• A company culture designed to support your career growth.

Pay

• $20 per hour plus commission.

Schedule

• Predictable Schedules.