Automotive Service Technician

About the role

The Service Technician will be responsible for performing all tasks related to the maintenance and repair of MBTA revenue and non-revenue vehicles, with the exception of full transmission rebuilds and high-voltage repair work requiring direct contact with systems and components exceeding 600 volts of direct current.

Duties & Responsibilities

• Ability to meet or exceed any established standard repair times for all work within the classification.
• Perform testing, inspections, and related repairs of all vehicle components and systems for revenue and non-vehicles, as required by MBTA's preventative maintenance program.
• Maintain, inspect, test diagnose, fuel, service, alter, rebuild and repair the electrical, mechanical, hydraulic, pneumatic and air-conditioning equipment of buses, trucks and other automotive vehicles.
• Inspect, test, alter, and repair diesel and gasoline engines, clutches, transmissions, axles, generators, compressors, air-conditioning systems, brake assemblies, and electrical and mechanical accessories.
• Align wheels and steering equipment; reline and brakes and clutches; use and operate various types of equipment including hand tools, power tools, and complex testing instruments.
• Use a variety of measuring and portable test equipment to maintain vehicle operating parameters and to troubleshoot system defects.
• Interpret technical publications, blueprints, and wiring diagrams. Produce written equipment reports and records.
• Remain current with the MBTA's Safety Plan as well as the position's outline responsibilities.
• Ensure that all inventory levels, equipment, and facilities and protected in a safe operating condition.
• Input daily work into computerized system; display proficiency in maintenance software applications necessary for performing and recording work on preventative maintenance inspections.
• Drive a company vehicle or personal vehicle, including buses, to visit work sites and/or transport crews or equipment as needed.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
• Work any and all shifts and/or locations as assigned or directed.
• Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.
• Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination, Anti-Harassment and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

None.

Minimum Requirements & Qualifications

• High school diploma or equivalent from an accredited institution with the ability to comprehend, communicate and respond to instructions, orders, signs notices, inquiries, etc. in English.
• Candidate must have one (1) year experience in automotive maintenance.
• Candidate must successfully pass the MBTA's Technician exam.
• Candidate must successfully pass required MBTA Training.
• A valid driver's license.
• A Commercial Driver's License CDL Permit with Air Brakes and Passenger's endorsements.
• Effective multi-taking and time management skills.
• Candidates must display the ability to meet all established standard repair times (SRT) in previous positions.
• Have the ability to use automotive maintenance software applications.
• Ability to pass the Automotive Service Technician hands-on exam.
• Possess a satisfactory driving record in accordance with the MBTA's Driving Record Policy.
• Employees must meet the qualification standards that are job related and consistent with necessity and must be able to perform the essential functions of the position, with or without reasonable accommodation.
• The ability to provide internal and external customers with a courteous and professional experience.
• Have a satisfactory work record including overall employment, job performance, discipline, and safety records. (For internal candidates, the aforementioned applies to the two (2) years immediately prior to the closing date of the posting. Infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration.
• The ability to work any and all shifts and/or locations as assigned or directed.
• Be available to work twenty-four (24) hours per day, seven (7) days per week.
• The ability to work effectively with a diverse workforce.

Substitutions

Two (2) year technical or vocational training program, including but not limited to a college degree program, high school vocational program, union apprenticeship, United States Armed Services training and/or documented employer training may be substituted for the required work experience.

Preferred Experience & Skills

• Experience with heavy or transit vehicle maintenance.

Job Conditions

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

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