Automotive Service Receptionist Ford

About the role

Huntington Ford is seeking a friendly, detail‑oriented Service Receptionist / Cashier to be the welcoming face of our service department. If you thrive in a fast‑paced environment and take pride in delivering outstanding customer experiences, we’d love to meet you. The Ideal Candidate brings excellent communication and interpersonal skills, a customer‑first mindset and professional demeanor, and a passion for creating smooth, positive service interactions. If you’re passionate about delivering top‑notch service and creating positive customer experiences, you’ll thrive in this exciting role with our Huntington Ford dealership team that’s committed to your growth and success. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us! Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third‑fastest growing privately owned automotive group in the U.S. At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re‑imagine the automotive industry, while ensuring that all drivers continue their journey forward.

Responsibilities

• Greet every customer with a warm, professional welcome—whether in person or over the phone
• Confirm and manage daily service appointments, rescheduling when needed and handling phone interactions with care
• Respond to customer questions and concerns using phone, text, email, and our CRM—offering timely, thoughtful solutions
• Make outbound calls to service customers to follow up on future or past work—ensuring they feel supported, informed, and valued
• Organize and track customer feedback, escalating to management when additional support is needed
• Maintain clear, accurate records of customer concerns and follow through until resolution
• Build trust and rapport with customers and team members through respectful, reliable communication
• Proactively engage with customers—often identifying needs and offering help before being asked
• Collaborate with dealership staff to ensure a smooth, supportive customer experience
• Learn and uphold the automotive manufacturer’s standards for customer satisfaction
• Ensure all customer payments are collected, authorized, and accurately processed—completing daily financial reports with attention to detail

Qualifications

• Strong communication skills with a warm, professional demeanor
• Reliable, dependable, and able to stay focused in a busy environment