Automotive Service Receptionist / BDC / Loaner Coordinator

Mid-Hudson Subaru, a member of the VIP Automotive Group, is hiring a professional, organized, and customer-focused Service Receptionist / BDC Representative / Loaner Coordinator to join our busy automotive dealership service department.

Pay

$60,000–$80,000 annual earning potential, inclusive of bonuses.

Schedule

Full-time, Monday–Friday with rotating Saturdays.

Responsibilities

• Greet and welcome service customers in a professional and friendly manner
• Answer incoming dealership and service department phone calls
• Schedule and confirm service appointments
• Assist customers with questions regarding service visits
• Coordinate loaner vehicles and transportation for service customers
• Maintain accurate loaner vehicle records and availability
• Check customers in and out of loaner vehicles
• Verify customer information, driver's licenses, and required paperwork
• Communicate vehicle pickup and delivery information
• Make outbound calls for appointment confirmations and customer follow-up
• Assist the Service BDC with customer communication and appointment setting
• Update customer information and activity in the dealership CRM/DMS
• Coordinate with Service Advisors, Technicians, and Managers
• Maintain an organized and professional service reception area
• Deliver an exceptional customer experience throughout the customer's dealership visit

Requirements

• Previous automotive dealership experience preferred
• Service Receptionist, Service BDC, BDC Coordinator, Loaner Coordinator, Service Appointment Coordinator, or automotive customer service experience is a plus
• Strong communication and telephone skills
• Excellent organization and multitasking abilities
• Professional appearance and positive attitude
• Comfortable working in a fast-paced service department
• Strong attention to detail
• Computer and CRM/DMS experience preferred
• Valid driver's license with an acceptable driving record

Benefits

• Competitive compensation and bonus opportunities
• Medical & Dental Insurance
• 401(k) with employer match
• Paid Time Off (PTO)
• Paid holidays and sick time
• Life Insurance and Disability benefits
• Employee discounts on vehicles, parts, and service
• Supplemental benefit plans
• Professional training and advancement opportunities
• Established automotive group with opportunities for career growth