Automotive Service Porter - Novi, Michigan, United States

About the Role

Join a growing business committed to family, employee growth, environmental protection, and community involvement. The Service Porter maintains a clean and well-organized service vehicle area.

Responsibilities

• Keep the service vehicle lot neat and orderly, moving cars as directed by management and in accordance with facility display standards.
• Clean the service department drive, write-up area, and shop.
• Keep service vehicles clean as directed by management, including interior and exterior (trunks and glove compartments).
• Wash service customer vehicles using cleaning solution, water, cloths, and brushes.
• Clean engines to remove grease and other materials.
• Apply special purpose cleaners to remove foreign materials following product manufacturer recommendations.
• Assist technicians with keeping the service department clean and organized.
• Assist with property maintenance and appearance.
• Greet customers immediately in a courteous and friendly manner.
• Complete all training as directed by supervisor.
• Police grounds of the dealership.
• Wear company-approved uniform.
• Park vehicles from service.
• Empty trash.
• Drive shuttle.
• Complete OSHA right-to-know training.
• Follow policies and procedures as set forth in the Employee Handbook.
• Perform any other duties as assigned.

Requirements

• Current, valid driver’s license; satisfactory Motor Vehicle Report (MVR) required.
• Ability to complete tasks independently as well as with a team.
• Good work ethic, organized, and positive attitude.

Qualifications

• No retail experience is necessary.
• High school diploma or equivalent is a plus but not required.

Skills

• Vehicle cleaning and maintenance.
• Customer service and communication.
• Ability to lift 40 pounds of material.
• Willingness to work near moving mechanical parts, exhaust fumes, and potentially hazardous materials (e.g., battery acid, gasoline, chemical cleaners).

Physical Requirements

• The noise level in the work environment is usually loud.
• Frequently required to bend, stoop, crouch, reach, and handle tools.
• Frequently works near moving mechanical parts.
• Potentially exposed to battery acid, gasoline, chemical cleaning materials, or other toxic materials.
• Frequently exposed to exhaust fumes or other airborne particles.

Benefits

• Competitive compensation.
• Employee referral program.
• Employee discounts on sales and service.
• Benefits package including:
  • Medical, dental, and vision insurance.
  • Employer-paid life/AD&D insurance.
  • Employee Assistance Program.
  • Pet insurance.
• Voluntary benefits including:
  • Flexible Spending Account.
  • Life/AD&D, short-term and long-term disability.
  • Critical illness and accident insurance.
  • Legal and identity theft protection.
• 401(k) with employer match.
• Holiday Savings Program with employer match.
• Paid time off.
• Holiday pay.

About the Company

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers, and 34 Michigan retail locations, employing nearly 2,500 individuals. The group represents brands such as Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen.

The mission of the LaFontaine Family is to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. Core values include accountability, responsibility, respect, communication, teamwork, and passion.