Automotive Service Porter - Highland, Michigan, United States

About the Role

Join a growing business committed to family, employee advancement, environmental stewardship, and community involvement. The Service Porter maintains a clean and well-organized service vehicle area, contributing to a positive customer experience and efficient operations.

Responsibilities

• Keep the service vehicle lot neat and orderly, moving cars as directed by management and in accordance with facility display standards.
• Clean the service department drive, write-up area, and shop.
• Maintain cleanliness of service vehicles, including interiors (trunks, glove compartments) and exteriors.
• Wash customer vehicles using cleaning solutions, water, cloths, and brushes.
• Clean engines to remove grease and other materials.
• Apply special-purpose cleaners to remove foreign materials following product manufacturer recommendations.
• Assist technicians with keeping the service department clean and organized.
• Support property maintenance and appearance.
• Greet customers immediately in a courteous and friendly manner.
• Complete all training as directed by supervisor.
• Police dealership grounds.
• Wear company-approved uniform.
• Park vehicles from service.
• Empty trash.
• Drive shuttle.
• Complete OSHA right-to-know training.
• Follow policies and procedures as set forth in the Employee Handbook.
• Perform any other duties as assigned.

Requirements

• Current, valid driver’s license; satisfactory Motor Vehicle Report (MVR) required.
• Ability to work independently and as part of a team.
• Strong work ethic, organizational skills, and a positive attitude.

Qualifications

• No retail experience necessary.
• High school diploma or equivalent is a plus but not required.

Skills

• Vehicle cleaning and maintenance.
• Use of cleaning solutions, tools, and equipment.
• Customer service and communication.

Benefits

• Competitive compensation.
• Employee referral program.
• Employee discounts on sales and service.
• Comprehensive benefits package:
  • Medical, dental, and vision insurance.
  • Employer-paid life/AD&D insurance.
  • Employee Assistance Program (EAP).
  • Pet insurance.
• Voluntary benefits:
  • Flexible Spending Account (FSA).
  • Supplemental life/AD&D insurance.
  • Short-term and long-term disability insurance.
  • Critical illness and accident insurance.
  • Legal and identity theft protection.
• 401(k) with employer match.
• Holiday Savings Program with employer match.
• Paid time off (PTO).
• Holiday pay.

Physical Requirements

• Work environment is usually loud.
• Frequent bending, stooping, crouching, reaching, and handling tools.
• Ability to lift up to 40 pounds.
• Exposure to moving mechanical parts, battery acid, gasoline, chemical cleaning materials, toxic substances, exhaust fumes, and airborne particles.

About the Company

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally recognized LaFontaine Automotive Group operates 55 retail franchises, 7 collision centers, and 60 locations across Michigan, employing over 3,000 individuals. The company’s mission is to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. LaFontaine actively supports numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan.

LaFontaine represents a wide range of automotive brands, including Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. Core values include accountability, responsibility, respect, communication, teamwork, and passion.